Assistant Manager

Cass Art; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager for their Birmingham store. In this role, you will lead the team to ensure sales targets are exceeded and maintain high customer satisfaction. You will also manage daily operations, including cash reconciliation and staff training. Candidates should have experience in retail management and excellent customer service skills.

Responsibilities

• Developing an effective sales and customer service culture.
• Team management including recruitment and discipline.
• Overseeing daily cash reconciliation and banking procedures.
• Maintaining merchandising and housekeeping standards.
• Effective communication with Head Office.
• Assisting in the induction and training of all store staff.

Skills

Retail management experience

Excellent customer service skills

Commercial awareness

Sound working knowledge of Microsoft Office Suite

Numerate and analytical

Excellent verbal and written communication skills

Self-driven, sales oriented

Reliable, flexible and tolerant

Highly organised and motivated

Job description

We are looking for an Assistant Manager to join our Birmingham Store. As Assistant Manager you will be working as an integral part of the company’s retail management function. Working with the Store Manager you will be responsible for the day to day running of the shop floor, together with direct line management responsibility for all Retail Sales Assistants, Key Holder and Stock Assistant. You will also assist the Store Manager with the monitoring of store sales, contributing to ideas and strategies to strive exceed sales targets set.

Key Accountabilities & Responsibilities:

• Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction
• Team management including recruitment, rotas, grievance issues and discipline
• Overseeing and coordinating the daily cash reconciliation and banking procedures for the store
• Maintaining merchandising and housekeeping standards
• Maintaining effective communication with Head Office as necessary
• Assist in the inductions and training of all store staff

Desired Knowledge Skills & Experience:

• Retail management experience
• Excellent customer service skills
• Commercial awareness
• Sound working knowledge of Microsoft Office Suite
• Numerate and analytical
• Excellent verbal and written communication skills
• Self-driven, sales orientated
• Reliable, flexible and tolerant
• Highly organised and motivated