Assistant Manager

Loungers plc; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Overtime pay

Free meal on shift

Discount on food & drinks

Job summary

Loungers plc is hiring a full-time Assistant Manager to support the team at Sorrento Lounge. In this role you’ll work closely with the General Manager, lead the team on shift, and ensure every customer leaves happy.

This is a great next step for an experienced hospitality assistant manager, deputy manager, or supervisor, with progression opportunities, a competitive base salary, bonus, overtime, and staff benefits.

Qualifications

• Experience in hospitality leadership roles.
• Strong people management and guest service focus.
• Ability to manage shifts, performance and feedback.

Responsibilities

• Lead shifts (opening/closing, weekends) and motivate the team.
• Provide coaching and feedback to staff.
• Monitor rotas, stock, labour, and KPIs to support the GM.
• Handle customer complaints with sound judgement and uphold safety standards.
• Support recruitment and onboarding for new starters.
• Be a visible host and promote the lounge’s community reputation.

Skills

Team leadership

Customer service

Shift management

People skills

Recruitment support

Job description

We're hiring a full-time Assistant Manager to support the team at Sorrento Lounge. Part of Loungers, proudly named Casual Dining Group of the Year 2026. With competitive salary, plus bonus, paid overtime and real progression opportunities, this is a great next step for an experienced hospitality assistant manager, deputy manager, or supervisor.

About the Assistant Manager Role

Lounges are pretty special places, and what makes them so special is the brilliant people who run them.

As Assistant Manager you'll be right at the heart of Sorrento Lounge supporting your General Manager, looking after your team, and making sure every customer leaves happy. If you love hospitality, care about the people around you, and take pride in doing the small things brilliantly, you'll fit right in.

We're a growing hospitality brand across England and Wales with over 300 sites and plenty of opportunity to grow with us. This could be the start of something really good.

What's in it For You?

• Competitive base salary + bonus + overtime
• Permanent full-time role; 48-hour contract (40-hour contract option available)
• Overtime pay for every hour worked
• Achievable bonus scheme, paid twice a year
• Tips shared equally across the team, based on hours worked
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our in-house training courses and ‘Step-Up’ to General Manager/Head Chef development programmes
• 50% discount on food and drinks from day one. Including alcohol across all our brands (Lounge, Cosy Club, & Brightside) from day one
• No uniform policy
• The most talked-about staff party in hospitality - Loungefest!
• Long service awards - Vouchers/Extra money
• Early access to your pay with Stream
• Emotional and practical support via the Licensed Trade Charity

What You’ll Do

• Lead a variety of shifts (opens/closes/weekends) - from pre-shift briefings and delegating to your team, always engaging and motivating the team throughout
• Coach your team through regular and honest feedback, creating a place people genuinely want to work
• Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) - and know how to support your General Manager when things aren't where they should be
• Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team
• Support recruitment of new starters and help them feel set up to succeed from day one
• Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community

What You'll Bring

• A people person who leads by example on the floor and isn't afraid to roll up their sleeves
• Confident running a shift end-to-end, from pre-shift briefs to cash management and customer complaints
• A natural host who helps create the warm, welcoming atmosphere that makes {account name} feel like a home from home
• Community-minded; you get to know your regulars, your neighbours, and what makes Stroud tick
• Experience in restaurants, bars, cafés or coffee shops as a Supervisor, Deputy or Assistant Manager