Assistant Manager

Halfords; Birkenhead; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive service provider in Birkenhead is looking for an Assistant Manager to support the Centre Manager in managing operations and driving customer satisfaction. Ideal candidates will have technical experience and skills in team management. This role offers competitive salary and various additional benefits such as bonuses, discounts, and opportunities for career progression.

Benefits

Salary: £30,000 to £35,000 per annum

Average uncapped bonus of £7,100 per year

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on groceries, shopping, insurance, etc.

Share save scheme with a 20% discount

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Experience in delivering customer satisfaction.
• Ability to coach and train staff.
• Technical/mechanical experience preferred.
• Compliance with health and safety standards.
• Strong verbal and written communication.
• Proficient in IT skills, willing to learn new systems.
• Good time management abilities.
• Must hold a current valid driving licence.

Responsibilities

• Work alongside the Centre Manager to drive profitability.
• Assist in achieving high customer satisfaction.
• Divide time between workshop and customer service.
• Coach and train colleagues in their roles.

Skills

Customer satisfaction management

Coaching and training

Mechanical ability

Compliance with health and safety standards

Communication skills

IT proficiency

Time management

Valid driving licence

Job description

Ready for the next step in management with the UK's largest automotive service, maintenance, and repair business? We offer great career opportunities, benefits, and an uncapped bonus scheme!

Role: Assistant Manager

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability with a firm focus on the customer journey. Ideally, you will have previous hands-on experience as a mechanic, as you will divide your time between the workshop, working alongside technicians, and assisting the Centre Manager with daily sales and customer service.

Key Responsibilities and Requirements:

1. Experience or ability to deliver high customer satisfaction through effective management.
2. Experience or ability to coach/train colleagues effectively.
3. Technical/mechanical ability or experience.
4. Experience in meeting compliance standards across Health and Safety.
5. Excellent verbal and written communication skills.
6. IT proficiency with willingness to learn in-house systems.
7. Good time management skills.
8. A current valid driving licence.

We're in an exciting chapter—rapidly growing our business with a focus on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.

Benefits:

• Salary: £30,000 to £35,000 per annum.
• Average uncapped bonus of £7,100 per year (potential to earn more).
• 5 days a week, 5.6 weeks' annual leave.
• Up to 50% off garage bills in our Autocentres and 25% off most Halfords products.
• Discounts on groceries, shopping, insurance, days out, restaurants, and more.
• Family & Friends Discount Events.
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
• Financial planning support via Wagestream—access up to 30% of your salary in advance.
• GP Access, 364 days a year, 24 hours a day.
• Share save scheme with a 20% discount on shares.
• Health Cash Plan to access wellbeing services and healthcare cost reimbursement.
• Pension Scheme & Life Assurance.

You will be given every opportunity to progress your career at Halfords, including access to hybrid training and qualifications such as ATA & MOT Tester.