Assistant Manager

TN United Kingdom; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a passionate Assistant Manager to enhance the vibrant atmosphere of its Lounge. In this role, you will support the General Manager in daily operations, ensuring exceptional customer experiences and team engagement. With a focus on driving sales and maintaining high standards, you will play a crucial part in making the Lounge the go-to spot for the local community. This position offers a unique opportunity for personal development and career growth in a supportive environment. If you thrive in a fast-paced setting and are driven to overcome challenges, this role is perfect for you.

Benefits

Overtime pay

Staff food provided

50% staff discount

28 days holiday

Enhanced maternity and paternity pay

Exclusive staff events

Company pension scheme

Long service awards

Power over your pay with Wagestream

Opportunities for personal development

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Strong literacy and attention to detail with reporting skills.

Responsibilities

• Support daily operations of the Lounge, ensuring customer satisfaction.
• Drive sales and team retention while maintaining high standards.

Skills

Hospitality Management

Customer Service

Team Management

Sales Building

Attention to Detail

Communication Skills

Job description

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Assistant Manager - Lounge

Lounges are unique places, thanks to the brilliant people who run them. As an Assistant Manager, you'll support the General Manager in maintaining this brilliance across the team, delivering 14 excellent shifts to ensure every customer leaves satisfied. You will assist with the daily operations of the Lounge, including rotas, team engagement, and customer feedback. Your standards will match ours, but your approach will be uniquely yours. You'll do it your way. Brilliant!

This role involves attention to detail in driving sales, team retention, training, customer service, and upholding high standards. You will strive to make your Lounge the preferred spot for the local community. It's a challenging job, but you are confident in your abilities.

The Benefits

• Overtime pay for hours worked beyond contracted hours
• Staff food provided on every shift
• 50% staff discount outside working hours from day one
• 28 days holiday (including Bank Holidays), pro rata
• Enhanced maternity and paternity pay after 2 years of service
• Exclusive staff events like Loungefest
• Competitions and incentives, including trips with suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth
• Tips shared equally based on hours worked
• Christmas and Boxing Day off

What You Bring

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in restaurants, bars, cafes, or coffee shops
• Experience working in a bar environment with food and drink preparation
• A passion for hospitality and talent for managing people
• Driven and persistent in overcoming challenges
• Strong literacy, attention to detail, and reporting skills
• Excellent communication skills to build rapport and trust
• Self-motivated, able to work at pace with minimal supervision
• Knowledge of sales building, forecasting, HR, recruitment, and NPS best practices

Follow us on LinkedIn or @life.at.loungers on TikTok and Instagram to learn more about us.