Assistant Manager

TieTalent; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading burger restaurant seeks an enthusiastic Assistant Manager to inspire and lead teams towards delivering exceptional customer service. The role offers opportunities for career progression in a supportive environment and comes with attractive rewards and benefits, including bonuses and perks.

Benefits

Achievable bonus scheme worth up to 15% of annual salary

Long service Love2Shop voucher rewards

33 Days paid holiday

Free burgers, fries, and shakes while on shift

Paid breaks

Access to Wagestream for financial wellbeing benefits

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Hands-on leadership skills.
• Strong customer service focus.
• Ability to inspire and develop teams.

Responsibilities

• Lead and coach teams to deliver exceptional customer service.
• Manage daily operations and optimize sales.
• Ensure customer satisfaction and handle complaints.

Skills

Leadership

Customer Service Excellence

People Skills

Job description

Assistant Manager Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since 1986, our family business has adhered to the 'perfect and serve' philosophy. Each restaurant employs talented Assistant Managers who work alongside the General Manager, sharing responsibility for the restaurant's success. This role involves leading, inspiring, and coaching teams to ensure profitability, optimize sales opportunities, and deliver exceptional customer service. Assistant Managers demonstrate leadership, coaching, and embody our values for their team and customers.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher rewards: 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream for financial wellbeing benefits

OTHER AWESOME PERKS

• Days out and social events
• Invitation to the annual Assistant Manager conference
• Team competitions such as Fry Cup and Olympics
• Employee discount program through Five Guys Perks
• Wellbeing support and Employee Assistance Programme (EAP)
• Opportunities for career development
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS AN ASSISTANT MANAGER YOU'LL BE

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an exceptional experience for your team and creating a positive working environment
• Ensuring customer satisfaction and handling complaints promptly and honestly
• Leading by example, working hands-on on the line and floor
• Supporting your General Manager and contributing to store results
• Owning your P&L, driving sales, and controlling costs
• Managing daily operations and planning for the long term
• Leading with our core values
• Developing your team to build a strong talent pipeline

AS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• Hands-on leadership and people skills
• Customer service excellence

INCREDIBLE CAREERS WITH FIVE GUYS

• If you're ambitious and eager to grow, we offer support and tools to advance your career.
• Your next step could be Deputy General Manager or General Manager, leading to roles such as Area Trainer, District Manager, or in the Support Office.
• Five Guys isn't just a job—it's a career!