Assistant Manager

Five Guys; Ashford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

33 Days paid holiday

Free meals during shifts

Access to development opportunities

Pension scheme

Employee discount program

Job summary

A popular fast-food chain is seeking an enthusiastic Assistant Manager to lead a team and ensure exceptional customer service in Ashford. This role involves not only managing daily operations but also inspiring staff to deliver perfect burgers and fries. Ideal candidates will have strong leadership skills and a passion for food and service. Opportunities for career advancement are supported, making this more than just a job but a potential long-term career. Benefits include bonuses, paid holidays, and development programs.

Qualifications

• Proven experience in a managerial role within a restaurant or retail setting.
• Strong leadership and coaching abilities.
• Passion for customer service and high-quality food.

Responsibilities

• Lead and inspire team members to achieve restaurant goals.
• Ensure delivery of exceptional customer service.
• Manage daily operations for efficiency and profitability.
• Handle complaints and ensure customer satisfaction.
• Develop team members for growth and leadership opportunities.

Skills

Leadership

Customer service

Team Management

Problem-solving

Job description

In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £, 10 years £1,
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – “Fry Cup” and “Olympics”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS AN ASSISTANT MANAGER YOU'LL BE

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an “above and beyond” experience for your team while creating an awesome working environment where people are happy to come to work and have fun
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• Leading from the front, you will be hands on working with the team on the line and on floor with customers
• Responsible for supporting your General Manager and delivering store results
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Running smooth day to day operations, thinking about long term plans
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline

AS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People – Experienced hands-on leadership skills
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
• Five Guys isn’t just a job – it can be a career!