Assistant Manager

Five Guys; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Achievable bonus scheme

33 days paid holiday

Free burgers, fries, and shakes while on shift

Employee discount programme

Development opportunities

Job summary

Five Guys in Canterbury is looking for an Assistant Manager to lead the restaurant team and ensure an excellent customer experience. You will be responsible for managing shifts, driving sales, and maintaining high standards of operational excellence.

Ideal candidates will have management experience in hospitality, a passion for customer service, and strong leadership skills. The role offers opportunities for career growth within the company.

Qualifications

• 1-2 years of management experience in a high-volume hospitality or QSR environment.
• Track record of driving customer satisfaction scores and positive reviews.
• Experience with P&L management and controlling costs.

Responsibilities

• Lead a team of shift managers and crew.
• Support the General Manager in operational success.
• Ensure a positive customer experience and address complaints.

Skills

Management experience

Customer satisfaction

Financial responsibility

Leadership skills

Operational excellence

Flexibility

Job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We’re the burger restaurant with a simple formula: burgers and fries cooked to perfection, with no frozen ingredients. We’ve stuck to the same philosophy since the family business began in 1986.

In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share responsibility for the success of the restaurant’s results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers demonstrate leadership, coaching and direction, along with bringing our values to life for their team and customers.

REWARDS

• Achievable bonus scheme worth up to 15% of annual salary
• Secret Shopper bonus up to £2,000
• High Performer Awards and Bonuses
• Long‑service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 33 days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream, the financial wellbeing app with flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – Fry Cup and Olympics
• Five Guys Perks – employee discount programme
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced maternity & paternity leave
• Pension scheme

AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR

• People – Shift managers and crew, leading from the front and being hands‑on on the line and dining area
• Supporting the General Manager in delivering perfect burgers and fries, store results, and giving an “above & beyond” experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our values – Competitive, Enthusiastic, Family, Get It Done, Integrity
• Ensuring every customer is delighted with their order and Five Guys experience – you will deal with complaints promptly, open and honestly
• Ensuring each shift runs as smoothly as possible, with values part of shift management and long‑term planning
• Full ownership of your P&L – driving sales while controlling costs
• Always leading with our values
• Spotting potential and developing your team to ensure a strong talent pipeline

WHAT YOU BRING TO THE TABLE

• Experience – Ideally, at least 1‑2 years of management experience in a similar role in a high‑volume hospitality or QSR environment, knowing what it takes to run a busy shift and keep the energy high
• Customer Satisfaction – Obsessive about the guest experience, with numbers to prove it: track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
• Financial Responsibility – Experience assisting with P&L management, controlling labour costs and managing inventory/waste to hit profitability targets
• Leadership Skills – Proven track record of leading, coaching and motivating a team, developing people and identifying future talent
• Operational Excellence – Solid understanding of food safety standards, health & safety regulations, maintaining 5‑star hygiene ratings
• Flexibility – Available for a variety of shifts, including evenings, weekends and holidays

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow – we can provide you with support and the right tools to build a career
• Your next step would be Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office
• Five Guys isn’t just a job – it can be a career