ASSISTANT M&E OPERATIONS MANAGER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Southampton; On-site; GBP 32,000 - 45,000; Full time

Job summary

Leonardo Hotels UK & Ireland seeks a Meetings and Events Operations Manager to oversee operations and lead a dynamic team in Southampton. The ideal candidate will ensure exceptional customer service and maintain high operational standards. This role offers diverse growth opportunities, ample perks, and a vibrant work environment within a community-oriented company.

Benefits

Bonus scheme based on performance

Enhanced pension plan

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme bonus

Access to wellbeing support

Ongoing training programs

Qualifications

• Be a vibrant host for customers and an expert in recognising their needs.
• Be hands-on and visible in the operation with the ability to lead.
• Have great communication skills to establish relationships with organisers.

Responsibilities

• Manage the M&E operation to ensure a high standard of service.
• Ensure adequate staffing levels for upcoming events.
• Take ownership for maintaining hotel facilities and equipment.

Skills

Customer care

Leadership

Communication

Multi-tasking

Job description

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Meetings and Events (M&E) Operations Manager and Head of Department, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.

Some Of The Perks You Could Enjoy Include

• Head of Department bonus scheme: based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
  
  

If you’re our ideal M&E Operations Manager, you will:

• Be yourself!
• Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
• Be hands on and visible in the operation with the ability to lead and multi-task
• Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
• Have great communication skills- it’s important to establish relationships with organisers, and other departments within the hotel!
• Ensure that staffing levels are adequate for upcoming events
  
  

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About Leonardo Royal Hotel Southampton Grand Harbour

A 15-minute walk from Southampton City Art Gallery, this upscale, modern hotel with a sloping glass facade is 0.8-mile walk from the Mayflower Theatre. Stylish rooms have free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Some add sea views. Upgraded rooms include sitting areas and balconies, while suites add kitchenettes and/or whirlpool tubs. There's a relaxed restaurant with floor-to-ceiling windows, and a glass-covered bistro/bar with a terrace. Other amenities include a gym, an indoor pool and spa facilities, plus parking (fee). Day-use rooms, a lounge and ship transfers (fee) are available for cruise passengers.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!