Assistant M&E Operations Manager

ZipRecruiter; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A rapidly expanding hotel group is seeking a Meetings and Events Operations Manager in Manchester. This dynamic role involves leading a team to ensure exceptional guest experiences and overseeing operations. Elaborate benefits and career progression opportunities await the ideal candidate passionate about customer care.

Benefits

Head of Department bonus scheme based on performance

Enhanced pension plan

Special rates on hotel rooms across the UK & Europe

Recognition scheme with vouchers

Meals on duty

Talent referral bonus

Regular celebrations and recognition events

Access to pension and wellbeing support

Ongoing training and progression paths

Qualifications

• Authentic and personable with excellent recognition skills.
• Capable of managing staffing levels for events.
• Detail-oriented in maintaining hotel facilities.

Responsibilities

• Oversee M&E operations ensuring exceptional guest experiences.
• Lead team in delivering excellent customer care.
• Manage multitasking roles effectively.

Skills

Customer-focused

Excellent communication

Detail-oriented

Hands-on leadership

Multitasking

Job description

Job Description

Be Yourself, Be an Inspiration to Your Team, Be Leonardo

We are seeking a Meetings and Events (M&E) Operations Manager and Head of Department to oversee the M&E operations, ensuring smooth functioning and leading your team to provide exceptional guest experiences. This is a dynamic and busy role requiring passion and dedication to delivering excellent customer care.

Benefits include:

• Head of Department bonus scheme based on performance
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral bonus
• Regular celebrations and employee recognition events
• Access to pension, life assurance, and wellbeing support
• Ongoing training and clear progression paths

Ideal Candidate:

• Authentic and personable
• Customer-focused with excellent recognition skills
• Hands-on leader capable of multitasking
• Detail-oriented in maintaining hotel facilities and equipment
• Excellent communicator, able to build relationships with clients and internal teams
• Ability to manage staffing levels for events

Why Join Us?

We value our colleagues as much as our guests. As part of the Leonardo community, we support your growth with our People Programme and Passion 4 People workshops. We offer development programmes like the 8-month Fast Forward and the longer-term Accelerate Programme, which prepare you for senior roles with certifications from ILM and IoH. With top-tier training and clear career progression, your future in hospitality starts here.

Our Story

With decades of hotel industry experience, we operate over 270 hotels across the UK and Europe, including over 55 in the UK & Ireland. As a rapidly expanding hotel group, exciting growth opportunities await. Join us now!