Assistant Level Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative hotel where your leadership will shine! As an Assistant Level Manager, you will oversee operations and ensure exceptional service at The Level. This role offers you a chance to develop your career in a supportive environment that values team performance and guest satisfaction. With opportunities for growth across a global network of hotels, you will play a key role in maintaining high standards and fostering a positive work culture. Enjoy a range of benefits including hotel discounts, health cashback plans, and loyalty rewards. Step into a vibrant hospitality career with us!

Benefits

Hotel Discounts

Health Cashback Plan

Meals on Duty

Pension Scheme

Loyalty Rewards

Referral Bonuses

Personal Development Programs

High Street Discounts

Payday Parties

Laundry Services

Qualifications

• Proven experience in hospitality or F&B leadership.
• Strong team management and organizational skills.

Responsibilities

• Lead and supervise daily operations ensuring readiness for service.
• Recruit, train, and support team members in line with goals.
• Handle customer feedback and resolve issues professionally.

Skills

Hospitality Leadership

Team Management

Organizational Skills

Communication Skills

Customer Service

Education

Experience in Hospitality

Job description

Social network you want to login/join with:

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Meliá White House is a modern and elegantly refurbished hotel, exceptionally located next to Regent’s Park, within a short walk from the shopping streets of Oxford Circus & Regent’s Street. Warren Street, Great Portland Street, and Regent’s Park underground stations are all within a 5-minute walk.

Benefits include: hotel discounts, health cashback plan, meals on duty, pension scheme, loyalty rewards, referral bonuses, and more!

Lead with confidence. Deliver excellence.

We’re seeking a highly motivated and hands-on Assistant Level Manager to oversee operations at The Level, ensuring exceptional service, team performance, and smooth day-to-day management. This role is ideal for someone passionate about hospitality, team development, and maintaining high standards.

Responsibilities include:

1. Lead and supervise the daily operation of The Level, ensuring readiness for service at all times.
2. Recruit, train, and support team members in line with department goals.
3. Maintain and update SOPs, training records, rotas, payroll, and departmental reports.
4. Handle customer feedback and resolve issues professionally and efficiently.
5. Oversee inventory, requisitions, cash handling, and compliance with health, safety, and licensing regulations.
6. Conduct daily staff briefings, motivate your team, and foster a positive work culture.
7. Ensure high levels of cleanliness, presentation, and service consistency.
8. Coordinate with other departments to ensure smooth operations and communication.

What we’re looking for:

• Proven experience in hospitality or F&B leadership.
• Strong team management, organizational, and communication skills.
• A detail-oriented mindset with a hands-on approach.
• Confidence in handling guest complaints and managing staff performance.
• A good understanding of licensing laws, hygiene standards, and financial processes.

Why join us?

At Melia White House, you'll be part of a supportive and dynamic team, with opportunities to grow your career while delivering outstanding guest experiences. You’ll play a key role in maintaining our standards and leading a high-performing team in an exclusive space.

Apply now to bring your leadership to the next level at The Level.

Because belonging to the great Meliá family is being VIP

• Holidays: 29 days including 8 public holidays.
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to successful completion of 6 months’ probation).
• Discounted dental and health cover with HSF.
• Great discounts with Melia Hotels Worldwide: Friends & families discounts.
• Personal Development: programs and unlimited access to online learning platforms.
• Awards and Recognition: loyalty bonuses and referral incentives.
• Career growth: opportunities to progress across over 350 hotels worldwide.
• High street discounts: with Perks at Work.
• Meals on duty, Payday Parties, and Laundry.

Our team’s professionalism makes working at Meliá an opportunity for growth and creating your future. Our warmth, proximity, and passion make working here unforgettable, full of emotional moments, and a feeling of belonging to a big family.

At Meliá Hotels International, we are committed to equal opportunities and promoting diversity and inclusion, ensuring a discrimination-free environment.

We support sustainable growth through a socially responsible team, guided by our motto: "Towards a sustainable future, from a responsible present".

To protect yourself and avoid fraud, please consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People”, follow us on: