Assistant Lettings Manager

Bourne Estate Agents; Ash Vale; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading estate agency in Surrey is seeking a motivated Assistant Lettings Manager to support the Lettings Manager in Ash Vale. This role offers a competitive salary of £35,000 - £40,000 plus commission and car allowance. You'll be responsible for managing lettings operations, mentoring staff, and building client relationships in a fast-paced environment. Join a supportive team with clear career progression opportunities.

Benefits

Performance-based commission

Car allowance and mileage

Ongoing training and development

Pension scheme

Qualifications

• Minimum 2-3 years' experience in lettings or residential property management.
• Experience in team leader or assistant manager capacity.
• Strong knowledge of lettings legislation and UK rental market.

Responsibilities

• Support the Lettings Manager in overseeing day-to-day operations.
• Manage lettings from instruction to move-in and resolution of queries.
• Mentor and guide junior lettings staff, ensuring compliance.

Skills

Communication

Negotiation

Organisational

Education

ARLA qualification (desirable)

Job description

Ash Vale, Surrey

£35,000 - £40,000 per annum + Commission + Car Allowance

Full-Time | Permanent

Ready to Take the Next Step in Your Lettings Career?

Bourne Estate Agents, a leading name in the Surrey property market, is looking for a driven and experienced Assistant Lettings Manager to join our growing team in Ash Vale. If you're passionate about property, thrive in a fast-paced environment, and are looking for genuine progression opportunities, this role is for you.

You’ll play a key part in supporting the Lettings Manager in running the department day-to-day — helping to manage the team, grow the lettings portfolio, and ensure the highest standards of service to landlords and tenants.

Key Responsibilities:

Lettings & Operations

• Support the Lettings Manager in overseeing day-to-day operations
• Manage lettings from instruction to move-in, ensuring speed, accuracy, and compliance
• Handle landlord and tenant communications, viewings, negotiations, and tenancy progression
• Coordinate property marketing on portals and ensure listings are optimised
  
  

Team Leadership

• Mentor and guide junior lettings staff, assisting with training and onboarding
• Delegate daily responsibilities and help the team meet targets and KPIs
• Ensure high service standards and compliance across all staff activity
  
  

Client Relationship Management

• Build long-term relationships with landlords and tenants, acting as a key point of contact
• Provide expert rental advice, market updates, and guidance on best practice
• Resolve any tenancy-related queries or issues in a timely and professional manner
  
  

Compliance & Documentation

• Ensure full legal compliance with lettings legislation and internal policies
• Oversee paperwork including tenancy agreements, references, and inventories
• Stay updated with industry changes and ensure team-wide adherence
  
  

Business Development

• Support local business growth through new landlord acquisition and referral generation
• Assist in marketing campaigns and lead follow-ups to expand the lettings portfolio
  
  

What We’re Looking For:

• Minimum 2-3 years' experience in lettings or residential property management
• Experience in a team leader, senior negotiator, or assistant manager capacity
• Strong knowledge of lettings legislation and the UK rental market
• Excellent communication, negotiation, and organisational skills
• Comfortable working to targets in a performance-driven environment
• ARLA qualification (desirable) or willingness to study
• Full UK driving licence and access to a vehicle
  
  

What We Offer:

• £35,000 - £40,000 basic salary + performance-based commission
• Car allowance and mileage
• Clear path for career progression into Lettings Manager roles
• Ongoing training and development (ARLA sponsorship available)
• Friendly, supportive, and high-performing team culture
• Pension scheme and other company benefits
  
  

Ready to Join a Market-Leading Estate Agency?

If you're a motivated and experienced lettings professional who’s ready to take the next step, apply today and become part of our success story at Bourne Estate Agents.