Assistant IT Support Technician

Michael Page (UK); Crowborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking an IT Support Technician to provide technical support and resolve issues with hardware and software. The role requires troubleshooting experience, knowledge of IT systems, and excellent communication skills. The position offers an hourly rate of £12.50 to £15 and requires onsite presence in Crowborough for 5 days a week.

Qualifications

• Proven experience in a similar IT support role, ideally in healthcare.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Excellent organisational and problem-solving skills.

Responsibilities

• Provide first-line technical support to staff resolving hardware and software issues.
• Assist with installation and configuration of IT equipment.
• Monitor and maintain the performance of IT systems.

Skills

Troubleshooting hardware

Troubleshooting software

Microsoft Office Suite

IT systems knowledge

Organisational skills

Problem-solving skills

Tools

Intune

MS Teams

Hybrid Exchange

Yealink and Creston devices

Job description

• Must be able to commute to Crowborough 5 days a week.
• Call handling and support of tickets only, to assist the IT Technicians.

About Our Client

This healthcare organisation is a small-sized team dedicated to providing excellent services to its clients.

Job Description

• Provide support to first-line technical support to staff, resolving hardware and software issues efficiently.
• Assist with the installation and configuration of IT equipment, including computers, printers, and mobile devices.
• Monitor and maintain the performance of IT systems, ensuring minimal downtime.
• Log and track support requests, escalating more complex issues to senior team members when necessary.
• Ensure compliance with IT policies and data security protocols in all activities.

The Successful Applicant

A successful IT Support Technician must have:

• New starter creation within Hybrid Exchange
• MS Office troubleshooting
• Intune device and user management
• Desk support
• MS Teams meeting room support (Yealink and Creston devices)
• Laptop build through autopilot

A successful Junior IT Support Technician should have:

• Proven experience in a similar IT support role, ideally within the healthcare industry.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Familiarity with IT systems, including Microsoft Office Suite and operating systems.
• Excellent organisational and problem-solving skills.
• An ability to communicate technical information clearly to non-technical users.
• A proactive approach to learning and staying updated with new technology trends.
• Less than 3 years experience

What's on Offer

• An hourly rate of approximately £12.50 - £15 depending on experience.
• A supportive and collaborative working environment in Crowborough.
• 5 Days on site - Mandatory

If you are ready to take on this rewarding role as an IT Support Technician, apply today to join this dedicated healthcare team in Crowborough!