Assistant IT Support Engineer

British Solar Renewables; Shepton Mallet; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in renewable energy is seeking an Assistant IT Support Engineer to join their IT team. In this role, you will provide essential technical support, manage IT issues, and ensure efficient operations. Ideal candidates will have strong troubleshooting skills, a passion for technology, and a proactive attitude. The position offers a hybrid working policy, generous leave, and various employee benefits.

Benefits

Monthly social events

Hybrid working policy

Enhanced maternity, paternity, and adoption policies

Annual bonus scheme

Referral scheme

Employee Assistance Programme

Funding for professional membership

25 days of annual leave plus bank holidays

Long Service Recognition Scheme

Private health insurance

Qualifications

• Experience troubleshooting and diagnosing IT issues.
• Basic knowledge of Active Directory and Microsoft Intune is a plus.

Responsibilities

• Providing technical support by diagnosing and resolving IT issues.
• Logging and managing support tickets for timely resolution.
• Using Microsoft Intune to manage Windows 11 desktops.

Skills

Problem Solver

Tech Enthusiast

Great Communicator

Organised Multitasker

Team Player

Education

AS Level, BTEC, NVQ Level 3 or equivalent

Tools

Active Directory

Microsoft Intune

Job description

At British Solar Renewables (BSR), we are looking for an Assistant IT Support Engineer to be a key member of our IT team, helping to ensure our business runs smoothly. You will be one of the first points of contact for our employees, providing excellent support and maintaining reliable, secure, and efficient IT systems.

This role is ideal for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!

What You’ll Be Doing:

• Providing technical support by diagnosing and resolving IT issues for employees across the business.
• Logging and managing support tickets, ensuring timely resolution in line with IT procedures.
• Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.
• Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).
• Managing user accounts and permissions in Active Directory.
• Assisting with IT inductions for new starters.
• Troubleshooting and maintaining printers, laptops, and other office hardware.
• Tracking IT assets and ensuring efficient use of hardware and software licenses.
• Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.
• Liaising with third-party vendors to resolve hardware and software issues.

What We’re Looking For:

• Problem Solver: You love tackling IT challenges and finding creative solutions.
• Tech Enthusiast: You stay up to date with the latest IT and cybersecurity trends.
• Great Communicator: You can explain technical issues in a clear and friendly way.
• Organised Multitasker: You are able to juggle multiple tasks and prioritise effectively.
• Team Player: You enjoy working with others and have a proactive, can-do attitude.

What You’ll Need:

• Educated to AS Level, BTEC, NVQ Level 3, or equivalent.
• Experience troubleshooting and diagnosing IT issues.
• Basic knowledge of Active Directory and Microsoft Intune is a plus.
• A willingness to learn, develop, and grow in an evolving IT environment.

What You’ll Get from BSR:

• Monthly social events, including team lunches, breakfasts, volunteering, and seasonal parties.
• Hybrid working policy allowing up to three days working from home per week.
• Enhanced maternity, paternity, and adoption policies.
• Annual bonus scheme rewarding your hard work.
• Referral scheme for successful candidate recommendations.
• Employee Assistance Programme offering 24/7 support.
• Funding for one professional membership per year.
• 25 days of annual leave plus bank holidays, with rollover options for up to 5 days.
• Long Service Recognition Scheme.
• Private health insurance after a 3-month probation period.
• Life insurance and pension scheme.

At BSR, we are committed to equal opportunities. We encourage applications from all qualified candidates, including those who may need reasonable adjustments during the interview process. Our hiring decisions are based on skills, values, and personality fit.

If you're interested in this role, we encourage you to apply promptly. The advert may close early if we receive a high volume of applications.