Assistant Instant Delivery Manager

BOOTS; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Instant Delivery Assistant Manager to enhance its unique delivery proposition. This role involves managing the implementation and performance of the instant delivery service, optimizing customer acquisition, and fostering relationships with key partners. You will play a crucial role in driving revenue and improving customer experience, while also managing a team of Instant Delivery Assistants. Join a company that values inclusivity and offers a supportive environment where your contributions can make a significant impact on innovative delivery solutions.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience in eCommerce or trading roles is preferred.
• Strong analytical skills to drive performance and decision-making.

Responsibilities

• Manage the implementation and performance of the instant delivery proposition.
• Drive revenue through customer acquisition and conversion strategies.
• Build relationships with partners to enhance delivery performance.

Skills

Stakeholder Management

Data Analysis

Performance Marketing

E-commerce

Category Management

Education

Degree in Business or related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Job description

Role: Instant Delivery Assistant Manager

Contract: Permanent

Shift pattern: Full Time - Monday to Friday

Location: Nottingham - 5 days in the Office

Hours: 37.50

Closing date: 30th April

Recruitment Partner: Matthew Nelligan

About the role

The Instant Delivery Assistant Manager will report into the Instant Delivery Manager and support in trading this unique delivery proposition working with our key partners. They will be responsible for trading, optimising, and driving the performance of the Instant Delivery proposition to our customers.

What you'll need to have

Our instant delivery team sits within the wider Boots Digital team and are responsible for supporting the trading and management of our instant delivery proposition. Reporting into the Instant Delivery Manager, responsibilities include:

1. Owning, driving, and managing the implementation of the instant delivery proposition working closely with our partners and Boots stakeholders to inspire the best performance.
2. Increase revenue through increased customer acquisition, conversion and growing range/inventory and awareness.
3. Optimise the range, building the promotional plan and working on development projects to improve the customer experience and expand the offering further.
4. Building relationships and working with multiple partners to guide the performance of instant delivery proposition across Boots channels and partner platforms.
5. Responsible for legal and safe trade of the categories on partner platforms while building and reporting on the sales performance and KPI's.
6. Will be heavily involved in evolution of partner propositions and participate in projects to continuously improve the apps and capabilities.
7. Line management of Instant Delivery Assistants supporting with workload and development.

It would be great if you also have

1. Coming from a previous Category, eCommerce or Trading role.
2. Experience with same-day delivery platforms or third-party delivery providers or marketplaces is preferable but not essential.
3. Understanding of online trading levers and performance marketing.
4. Confident in using data and insights to drive performance and in building and delivering plans.
5. Strong internal and external stakeholder management - confident engaging, influencing and holding to account peers, stakeholders and 3rd parties (e.g. product suppliers).
6. Confident in Office systems including Excel, Outlook, PowerPoint & Word.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.