Assistant Information Systems Administrator (2 posts)

NHS National Services Scotland; Melrose; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

NHS Borders is seeking two enthusiastic Assistant Information Systems Administrators for crucial roles in their Health Information Systems team. The positions involve supporting Patient Administration Systems like TrakCare and EMIS Web to ensure reliable access to clinical data and enhance patient care. Ideal candidates should possess problem-solving abilities and experience in a healthcare environment, along with skills in navigating clinical systems. Come contribute to the digital infrastructure improvement of NHS Borders!

Qualifications

• Experience with backend administration of systems in a healthcare setting is desirable.
• Proven familiarity with the support of Patient Administration Systems is a plus.
• Must be capable of problem-solving and adapting systems effectively.

Responsibilities

• Monitor and maintain core Patient Administration Systems daily.
• Respond to incidents and service queries via TopDesk.
• Assist with user accounts and support system updates.

Skills

Problem-solving abilities

Familiarity with Patient Administration Systems

Change navigation and adaptation skills

Tools

TrakCare

EMIS Web

Job description

OUR VALUES IN ACTION

●Care and Compassion ●Quality and Teamwork ●Dignity and Respect ●Openness, honesty and responsibility

Location: Huntlyburn Terrace, BGH Campus, Melrose / Home Working
Department: IM&T Projects & Development
Contract:

• Position 1 : Fixed Term – 24 months, 37 hours per week (Mon – Fri 08:30 - 16:30)
• Position 2 : Fixed Term – 12 months, 37 hours per week (Mon – Fri 08:30 - 16:30)

About the Role:

We are looking for two enthusiastic and skilled Assistant Information Systems Administrators to join our Health Information Systems team within the IM&T department at NHS Borders. These roles are essential in supporting our critical Patient Administration Systems, ensuring consistent access to clinical and management data that underpin high-quality patient care.

Working within a Business as Usual (BAU) environment, you’ll provide day-to-day support for key systems including TrakCare Patient Management System, EMIS Web, SCI Store/Gateway, and WardView. Your input will be vital to maintaining system reliability and enhancing the experience for both clinical staff and patients.

Key Responsibilities

• Monitor and maintain core Patient Administration Systems daily
• Respond to incidents and service queries via TopDesk
• Assist with user accounts and maintenance, analysis, and implementation of low level updates.
• Support the team in the delivery of improvements for both new and existing e-health systems
• Work collaboratively stakeholders to ensure that systems meet the service needs

Requirements

• Experience with the backend administration of systems such as TrakCare and/or EMIS Web is desirable but not essential — preferably within the NHS or a similar healthcare setting
• Proven day-to-day familiarity with Patient Administration Systems is desirable.
• Problem-solving abilities with a commitment to producing high-quality outcomes
• Confidence navigating change and adapting systems to maintain performance and availability

Join us in strengthening the digital infrastructure of NHS Borders and contribute directly to improved patient care and service delivery.

Informal enquiries can be made to Mark Watson ([e-mail]), Digital Systems Support & Development Manager.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

***PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.