ASSISTANT HUB MANAGER

Cardiff Council; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local council in Cardiff is seeking an Assistant Hub Manager to manage hub services. The role requires excellent customer service skills and experience in supervising staff, with a focus on delivering council services. Ideal candidates should have a flexible approach and the ability to speak additional languages like Welsh. This temporary position lasts until March 2025 and may involve weekend work.

Qualifications

• Experience in providing excellent customer service.
• Knowledge of Housing Benefit and Council Tax Reduction scheme.
• Experience in supervising or managing staff.

Responsibilities

• Manage and coordinate a professional face-to-face service.
• Provide advice on general council enquiries.
• Work closely with partner organisations.

Skills

Customer service skills

Teamwork

Flexibility

Conflict resolution

Multilingual (Welsh, Somali, Arabic, Polish)

Education

GCSE education

Job description

Job Description:

Job information ASSISTANT HUB MANAGER from the Company Cardiff Council, located in Cardiff, United Kingdom. Job Vacancies in the Administration field are open to job seekers with GCSE education.

Job Responsibility:

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Hub teams. The successful applicant will manage and coordinate a professional face-to-face service, including full library provision and event planning, along with building management.

Services provided include advice on general council enquiries, Housing & Benefits, digital & financial inclusion along with partnership working and tailored community events. Weekend and evening working will be required on a rota basis and location of work may vary.

What We Are Looking For From You

You will have experience of providing excellent customer service, work well in a team, and have a flexible approach. You will also have experience providing advice on council services, including Waste management, Library provision & arranging Community events.

You will have knowledge of Housing Benefit, Council Tax Reduction scheme, Housing, including the Welfare Reform Act, and the options available to help those affected. You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.

You will have experience of supervising or managing staff, mentoring, coaching, and resolving more complex enquiries and disputes in a positive and constructive manner. The ability to speak other languages, in particular Welsh, Somali, Arabic, or Polish, would be an advantage.

Additional Information

This post is temporary until 31st March 2025. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application.

This post is suitable for job share and subject to Disclosure and Barring Service Standard checks. We welcome applications in both English and Welsh.

The interview process for this role may be held on a virtual basis using an appropriate online platform. For informal conversations about this role, please email [e-mail]

Please note the Council does not accept CV's. When completing the application, refer to the following on our website:

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional information can be found on our website, including the Employee Charter, Recruitment of Ex-Offenders, and Privacy Notice.