Assistant HR Shared Services Manager

B&M Retail; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Liverpool is seeking an experienced Assistant HR Shared Services Manager to oversee HR processes across 750 stores. This role involves managing a high-volume caseload and providing guidance on employee relations, contracts, and performance management. Strong operational HR knowledge and leadership skills are essential. Benefits include store discounts and free parking at the Support Centre.

Benefits

Store discounts

Free parking at Support Centre

Access to additional discounts through colleague portal

Qualifications

• Experience in a high-volume HR shared services or operations environment.
• Updated knowledge of employment legislation and HR best practices.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Advise and support on all aspects of the employee lifecycle.
• Coach and develop a team of Shared Service Advisors.
• Support the HR Shared Services Manager in daily operations.

Skills

High-volume HR shared services

Experience in commercial settings

Knowledge of employment legislation

Strong Microsoft Office skills

Job description

Social network you want to login/join with:

Assistant HR Shared Services Manager, Liverpool

Client:

B&M Retail

Location:

Liverpool, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

de64664e1f32

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We are seeking a confident, adaptable, and solutions-focused Assistant Manager to join our dynamic HR Shared Services team. This is an exciting opportunity for an experienced HR professional who thrives in a fast-paced, high-volume environment and is ready to take the next step in their career.

The role involves managing a significant caseload, acting as a key escalation point, and ensuring high-quality service across HR processes. You will support team leadership, including reporting, oversight, and decision-making during absences. This role is ideal for someone with strong operational HR knowledge, leadership skills, and a drive for continuous improvement in a shared services environment.

You will join an energetic team responsible for working with retail colleagues and managers in 750 stores nationwide, providing generalist HR telephone advice for a high-volume caseload.

The day-to-day role will:

• Advise and support on all aspects of the employee lifecycle, including employee relations, employment law, contracts, disciplinary, grievances, sickness, absence, and performance management
• Coach and develop a team of Shared Service Advisors, acting as an escalation point for complex or sensitive cases
• Support the HR Shared Services Manager in overseeing daily operations, process improvements, and service excellence
• Take on line management responsibilities during absences, including supervision, workload prioritization, and decision-making
• Contribute to reporting, performance metrics, and audits to ensure compliance and transparency

To be successful, you’ll have:

• Experience in a high-volume HR shared services or operations environment
• Experience in a commercial setting with a pragmatic approach to solutions
• Updated knowledge of employment legislation and HR best practices
• Ability to multitask in a fast-paced, reactive environment with multiple stakeholders
• Strong Microsoft Office skills and confidence with in-house tracking and reporting systems
• A friendly, supportive, and empathetic approach, with the ability to challenge when necessary and make informed decisions
• Leadership, coaching, or supporting experience, with readiness to lead when needed
• Ability to identify and implement process and policy improvements
• Knowledge of GDPR and Right to Work legislation

We also offer a range of benefits including store discounts, free parking at our Support Centre, access to a colleague portal with additional discounts, and more!