Assistant HR Officer

Hertfordshire County Council; Stevenage; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A local government authority is seeking an Assistant HR Officer to handle technical queries related to pension schemes. The role involves investigating concerns, managing casework, and clearly communicating resolutions. The ideal candidate should have strong attention to detail and numeracy skills. This hybrid position requires attendance at the office once a week and offers a salary range from £27,694 to £31,022 per annum.

Qualifications

• Ability to explain complex issues and discuss implications of decisions.
• Understanding of occupational pension schemes is desirable.
• Familiarity with Teachers’ Pay & Conditions is a plus.

Responsibilities

• Investigate and resolve concerns raised by members, employers, or scheme administrators.
• Clearly communicate the steps taken to reach resolution.

Skills

Attention to detail

Ability to follow procedures accurately

Good numeracy skills

Ability to explain complex issues to members

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Job Title:

Assistant HR Officer

Starting Salary:

£27,694 with the opportunity to progress to £31,022 per annum (pro-rata for part-time)

Hours:

34.0

Location:

Stevenage/Hybrid

Contract Type:

Permanent

Directorate:

Resources

About The Team

While primarily focused on administering the Teachers’ Pensions scheme, the team also handles technical queries related to other pension schemes available to HCC staff. The pensions sector is complex and constantly evolving, requiring team members to stay informed about the frameworks within which pensions operate. The team plays a vital role in reassuring employees about their pension processes and options, especially given the sensitive nature of pension administration.

About The Role

Although some knowledge of Teachers’ Pensions Regulations is advantageous, key requirements include attention to detail and a thorough approach to managing casework. The post involves investigating and resolving concerns raised by members, employers, or scheme administrators, and clearly communicating the steps taken to reach resolution. The ability to explain complex issues and distinguish between guidance and advice is crucial.

This is a hybrid role, mainly working from home, with attendance required once a week at the Stevenage office.

About You

Essential:

• Attention to detail
• Ability to follow procedures accurately
• Good numeracy skills
• Ability to explain complex issues to members and discuss implications of decisions

Desirable:

• Understanding of occupational pension schemes
• Familiarity with Teachers’ Pay & Conditions
• Proficiency with Office applications including Word, Excel, and Teams

Pensions can be intimidating for members unfamiliar with their options. Providing reassurance and clarity on pension entitlements, especially near retirement or when starting a new role, makes this role rewarding. This position is within the Business Support Services, level BUS7. Please refer to the job profile for more details.

We welcome applications from UK residents with valid proof of right to work. Sponsorship is not available for this role.

For more information, contact Rachel Campbell at 01992 555000 (extension 25000) or via email at [e-mail], or Hugh Ellis at [e-mail]. Phone: [phone], Mobile: [phone].

Interview scheduled for the week commencing 1st September 2025.

Benefits of Working for Us

How to Apply

Upload your most recent CV, including employment history, training, and qualifications. Use the application to demonstrate how you meet the criteria and include a brief cover paragraph about your skills and experiences.

Additional Information

Disability Confident: We guarantee an interview to disabled applicants meeting the minimum criteria.

English Fluency: Fluency in spoken English is essential for effective communication with members. Sign language interpreters may be provided where necessary.