Assistant Housing Officer Lateral Move

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 26,000 - 33,000; Full time

Job summary

An established industry player is seeking a Voids & Lettings Assistant Housing Officer to enhance their housing management services. This role involves assisting in the management of empty properties, ensuring a high-quality service to residents, and maintaining compliance with relevant regulations. The ideal candidate will possess strong communication and problem-solving skills, as well as proficiency in IT systems. Join a supportive team dedicated to making a positive impact in the community while enjoying the benefits of a Living Wage employer. If you're passionate about housing and customer service, this is the perfect opportunity for you!

Qualifications

• Experience in housing management or customer service is preferred.
• Knowledge of relevant IT systems and data management practices.

Responsibilities

• Assist in managing void properties and coordinating lettings.
• Respond to customer inquiries and resolve housing-related issues.
• Maintain accurate records and case management documentation.

Skills

Customer Service

Communication Skills

Problem Solving

IT Skills

Data Management

Education

Relevant Housing Management Qualification

Tools

Computerised Systems

Case Management Systems

Job description

Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).

VOIDS & LETTINGS ASSISTANT HOUSING OFFICER Lateral Move

Permanent

Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

The VOIDS & Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Department’s desire to treat its residents and the public as valued customers.

Main Responsibilities

• To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.
• Prepare information to enable a letting of a property to take place.
• To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams.
• To answer telephone enquiries and resolve the problems raised.
• To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.
• Liaise between other teams and sections of the Department to ensure the smooth running of the local team.
• To have sufficient knowledge of computerised systems in order to:
  - interrogate computer system
  - input using visual display units
  - produce management information in the form of computer documents as required by Housing Officers.
• Where necessary training will be provided.
• To visit customers where there is no apparent risk to staff.

Other Duties

• Contributing to deliver the provision of a multi agency / partnership problem solving service around people, property, place and sustaining tenancies.
• Maintaining accurate records and case management in accordance with the required standards using appropriate I.T systems.
• Investigating and responding to complaints and service requests in accordance with key performance indicators. Managing customer expectations to resolve issues whilst delivering a high quality service.
• Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service meeting all relevant key performance indicators and individual targets and objectives.
• Engaging with tenants and internal and external stakeholders to provide advice education and where appropriate making connections with other services and agencies.
• Ensuring all work is carried out in compliance with the Data Protection Act and Human Rights and the Equality Act.
• Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals. Carrying out scheduled and responsive visits gathering relevant evidence and information.
• Collating data, completing reports and recording accurate information on case management systems in line with corporate and legal timescales.
• Providing advice and assistance on all aspects of Housing Management. Utilising a range of communication methods including face to face home visits, telephone calls, written correspondence and social media platforms.
• Ensuring compliance with all safe working practices, and following health and safety legislation.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact: Ian Hegarty [e-mail]

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.