Assistant Housing Officer

Sanctuary Group; Dundee; On-site; GBP 28,000 - 30,000; Full time

Job summary

Sanctuary Group is seeking an Assistant Housing Officer in Dundee to support housing services. The role involves liaising with tenants, processing applications, and maintaining high service quality. Competitive salary and benefits are offered as part of a supportive, diverse workplace committed to community engagement.

Benefits

25 days annual leave (rising to 30)

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Literacy and numeracy equivalent to Scottish National 5.
• SVQ2 in relevant area preferable.
• Experience in social housing management is an asset.

Responsibilities

• Process housing applications and shortlisting.
• Liaise with tenants regarding enquiries and complaints.
• Raise purchase orders and complete admin functions.

Skills

Customer service

Communication

Numeracy

Literacy

Administration

Education

Scottish National 5

SVQ2 in relevant area

Tools

Microsoft Office

Job description

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Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire,Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Dundee

£28,229 - £29,715 per year (pro rata)

37.5 hours per week

Temporary and Permanent positions available

We have an opportunity for an Assistant Housing Officer to join our team, based in Dundee. The main purpose of this role is to support the delivery of a high quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan.

The role of Assistant Housing Officer will include:

• Processing housing applications and shortlisting
• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants, responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies, residents and staff regarding tenancies
• Raising purchase orders and ensuring the completion of cash sheets
• Processing all admin functions

Skills and experiences:

• Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area
• Experience working in social housing management
• Recent experience within a customer service environment or administrative position
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word, Excel and Teams

Why work for us?

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance) pro rata

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:13 July 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [emailprotected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.