Assistant Housekeeping Manager

The Milner; Upper Poppleton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

An extra day's holiday for your gift-m

Enhanced Maternity, adoption & shared

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 per)

Flexible working arrangements

Wagestream - choose when you get paid

Life Insurance

Employee Assistance Programme

Social and wellness events and year

Free meals on duty saving you over £1,

Compensation: To be discussed

Job summary

The Milner York is seeking an Assistant Housekeeping Manager on a full-time fixed-term maternity cover basis. You will lead and supervise the housekeeping team, ensuring the highest standards of cleanliness across bedrooms, public areas and back-of-house spaces.

You will coordinate daily cleaning schedules, inspect rooms, and drive recruitment, training and development within a busy four-star hotel. Join a dedicated team within RBH Hospitality Management, with strong focus on health, safety and

Qualifications

• Previous experience in a housekeeping supervisory or management role within a hotel or hospitality environment.
• Strong leadership skills with the ability to motivate, coach and develop a diverse team.
• Excellent attention to detail and a passion for delivering exceptional cleanliness and presentation standards.
• Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
• Excellent communication and interpersonal skills with the confidence to build positive working relationships across departments.
• A sound understanding of health, safety, hygiene and COSHH requirements.
• Good administrative and IT skills, with experience of rota planning and stock management being advantageous.
• A proactive and hands-on approach, leading by example and supporting the team where needed.
• Flexibility to work a variety of shifts, including weekends, bank holidays and occasional evenings in line with business requirements.
• A positive attitude and a genuine commitment to creating memorable experiences for our guests.

Responsibilities

• Support the Executive Housekeeper in leading and supervising the housekeeping team, ensuring all bedrooms, public areas and back-of-house areas are maintained to the highest standards of cleanliness and presentation.
• Assist in organising and coordinating daily cleaning schedules, allocating tasks based on occupancy levels and operational requirements.
• Carry out regular inspections of guest rooms, public areas and facilities, ensuring quality standards are consistently achieved and any issues are addressed promptly.
• Support the recruitment, training, coaching and development of housekeeping team members to ensure exceptional performance and service standards.
• Monitor stock levels of cleaning products, linen and guest amenities, assisting with ordering and inventory management to prevent shortages.
• Support the management of the laundry operation, ensuring quality standards are maintained and linen availability meets business needs.
• Work closely with Front Office, Maintenance and other hotel departments to ensure rooms are available on time and guests receive a seamless experience.
• Assist with responding to guest requests and resolving housekeeping-related concerns in a professional and timely manner.
• Promote and maintain health, safety and COSHH compliance throughout the department, ensuring safe working practices are followed at all times.
• Support the Executive Housekeeper with departmental administration, rota management, payroll processes and cost control initiatives.

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Milner York is a stylish and welcoming hotel in the heart of York, known for its warm hospitality, dedicated team, and unforgettable guest experiences. As part of a vibrant and passionate group, we pride ourselves on creating a workplace where everyone can grow, belong, and be proud to deliver the best-loved stay in the city.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• Compensation: To be discussed

And much much more!

Assistant Housekeeping Manager – Maternity Cover

Full-Time Fixed-Term Maternity Cover

A DAY IN THE LIFE OF AN ASSISTANT HOUSEKEEPING MANAGER

1. Support the Executive Housekeeper in leading and supervising the housekeeping team, ensuring all bedrooms, public areas and back-of-house areas are maintained to the highest standards of cleanliness and presentation.
2. Assist in organising and coordinating daily cleaning schedules, allocating tasks based on occupancy levels and operational requirements.
3. Carry out regular inspections of guest rooms, public areas and facilities, ensuring quality standards are consistently achieved and any issues are addressed promptly.
4. Support the recruitment, training, coaching and development of housekeeping team members to ensure exceptional performance and service standards.
5. Monitor stock levels of cleaning products, linen and guest amenities, assisting with ordering and inventory management to prevent shortages.
6. Support the management of the laundry operation, ensuring quality standards are maintained and linen availability meets business needs.
7. Work closely with Front Office, Maintenance and other hotel departments to ensure rooms are available on time and guests receive a seamless experience.
8. Assist with responding to guest requests and resolving housekeeping-related concerns in a professional and timely manner.
9. Promote and maintain health, safety and COSHH compliance throughout the department, ensuring safe working practices are followed at all times.
10. Support the Executive Housekeeper with departmental administration, rota management, payroll processes and cost control initiatives.

WHAT WE NEED FROM YOU

1. Previous experience in a housekeeping supervisory or management role within a hotel or hospitality environment.
2. Strong leadership skills with the ability to motivate, coach and develop a diverse team.
3. Excellent attention to detail and a passion for delivering exceptional cleanliness and presentation standards.
4. Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
5. Excellent communication and interpersonal skills with the confidence to build positive working relationships across departments.
6. A sound understanding of health, safety, hygiene and COSHH requirements.
7. Good administrative and IT skills, with experience of rota planning and stock management being advantageous.
8. A proactive and hands-on approach, leading by example and supporting the team where needed.
9. Flexibility to work a variety of shifts, including weekends, bank holidays and occasional evenings in line with business requirements.
10. A positive attitude and a genuine commitment to creating memorable experiences for our guests.

WHY JOIN THE MILNER YORK?

At The Milner York, we are proud of our heritage, our people and the exceptional guest experiences we deliver. This is an exciting opportunity to join a supportive team and gain valuable leadership experience within a prestigious four-star hotel.

If you are passionate about hospitality, thrive in a fast-paced environment and are looking for your next challenge, we would love to hear from you.

This is a fixed-term maternity cover position.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail].