Assistant Housekeeping Manager

Ashorne Hill Management College; Royal Leamington Spa; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a serene training and conference center where every day is an opportunity to inspire transformation. As a Housekeeping Assistant Manager, you will play a vital role in leading a dedicated team, ensuring high cleanliness standards, and enhancing guest experiences. This position offers a unique chance to develop your leadership skills while contributing to a collaborative environment. With a commitment to sustainability and wellbeing, this role not only focuses on maintaining exceptional standards but also on fostering a positive and supportive workplace culture. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Profit-related Bonus

Pension Scheme

Life Insurance

Employee Assistance Programme

Employee Referral Scheme

Feedback Opportunities

Commitment to Sustainability

22 Days Holiday (rising to 27)

Meal Provided Every Shift

Free Use of Leisure Facilities

Qualifications

• Requires excellent organizational skills and a can-do attitude.
• Relevant experience in housekeeping management or similar roles.

Responsibilities

• Assist in leading and managing the housekeeping team.
• Ensure compliance with health and safety regulations.
• Manage staff training and development for housekeeping.

Skills

Organizational Skills

Leadership

Attention to Detail

Housekeeping Procedures Knowledge

Health and Safety Compliance

First Aid Training

Education

Experience in Housekeeping Management

Relevant Leadership Experience

Tools

Housekeeping Software

Job description

Get Curious, Nurture Others, Create Wow

Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.

Our training and conference centre has over 40 meeting rooms, set in a stunning listed manor house with 110 bedrooms and caters for up to 300 guests across restaurants, refreshment areas and bar.

Housekeeping Assistant Manager

40 hours per week, usual hours 08:00-16:30, with 1 night per week finishing at 18:00pm.

Duties:

1. Team leadership: Assist in leading and managing the housekeeping team, ensuring efficient operations and adherence to standards. Foster a positive and collaborative work environment, promoting teamwork and open communication.
2. Assist the Housekeeping Manager in conducting Return to Work interviews following absence and in daily issues, keeping the Housekeeping Manager fully informed.
3. Staff Training and Development: Assist in organising and conducting training sessions for housekeeping staff on cleaning procedures, safety protocols, customer service standards, and Standard Operating Procedures. Provide support in coaching and mentoring team members to enhance their skills and performance. Assist in the planning and delivery of regular staff performance reviews and development opportunities.
4. Standards: Support in maintaining high cleanliness and maintenance standards in all areas of the property. Conduct regular audits to ensure compliance with company policies and industry regulations. Liaise with the maintenance department to ensure any issues are dealt with in a timely manner and take part in accommodation facility audits to ensure that the bedroom stock is maintained at a high level of finish.
5. Guest Satisfaction: Collaborate to address guest concerns and feedback related to housekeeping services promptly and effectively. Contribute to strategies aimed at enhancing the overall guest experience through cleanliness and attention to detail.
6. Scheduling and Staffing: Assist in creating and maintaining efficient housekeeping schedules to meet occupancy demands. Contribute to the recruitment, hiring, and training of new housekeeping staff as needed. Manage the weekly cleaning rota for accommodation areas, public areas, and outbuildings in use, considering holidays and sickness, and arranging casual/agency staff as required to meet business demands.
7. Health and Safety Compliance: Ensure compliance with health and safety regulations in all housekeeping activities. Promote and enforce proper handling of cleaning chemicals and equipment. Demonstrate a good understanding and adherence to the Health and Safety Policy, ensuring the housekeeping team members are working in a safe environment and that hazards, incidents, near misses, and accidents are all reported in the appropriate manner. Act as a Fire Investigator and First Aider for the site, consistently demonstrating a high regard for health and safety for customers and staff alike.
8. Room stock: Manage room availability in terms of putting rooms out of service for delayed cleaning, maintenance, or deep cleaning as required. Ensure room status is communicated to the Reception team to allow efficient check-in of guests.
9. Laundry management: Manage and control the laundry stocks ensuring that all areas are fully stocked with quality items, liaising with the linen provider regarding provision and service, escalating issues in service or quality of goods to the HSM.
10. Stock control: Manage the stock control of the cleaning, toiletries, and hospitality supplies for the housekeeping department, raising orders as needed to be signed off by the HSM.

KNOWLEDGE AND EXPERIENCE

The post requires a person with excellent organisational skills, a can-do attitude, attention to detail, and a professional, friendly manner with a variety of external and internal customers. Excellent leadership and interpersonal abilities. Relevant experience in housekeeping management or in similar leadership roles. Knowledge of housekeeping procedures, cleaning techniques, and industry best practices. Experience in using housekeeping software. Knowledge of health and safety regulations and practices. This role requires the holder to be First Aid trained and trained in case of fire or other emergency.

Applications close: Sunday 5th January, with shortlisting commencing in the days after.

Great Benefits:

1. Profit-related Bonus for all staff.
2. Pension provided. Ashorne Double % paid in by employee up to 5%.
3. Employee’s life is insured as soon as they start working for Ashorne Hill.
4. Employee Assisted Programme – Confidential helpline Available 24/7, 365 days a year.
5. Employee referral scheme, recommend someone you know and earn a one-off £300 payment. T&C’s apply.
6. An Opinion that counts, creative ideas board, and new regular surveys that ask YOU for YOUR feedback.
7. A commitment to sustainability & Wellbeing, with mental health champions throughout the organisation.
8. 22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.
9. Meal provided every shift.
10. Benefits platform with retailer discounts and flexible benefits such as healthcare cash plans and 24/7 GP Helpline.
11. Free use of leisure facilities: gym, sauna, and tennis courts.