Assistant Hotel Services Manager - Housekeeping

FHFT Education Academy; Slough; In loco; GBP 52.000 - 59.000; Tempo pieno

Descrizione del lavoro

Frimley Health NHS Foundation Trust is seeking an experienced Housekeeping Manager to lead the hospital housekeeping and hotel services at Wexham Park Hospital. The role spans wards, theatres, accommodation and contracted services.

You will lead housekeeping teams, ensure NHS cleanliness standards and infection prevention, and drive service improvements in a busy hospital environment. This full-time, permanent Band 7 role offers a salary of £51,657 - £58,785 per annum incl HCAS.

Competenze

• Significant experience at senior supervisory or managerial level.
• Experience managing a large housekeeping service/workforce.
• Specialist knowledge of housekeeping services and business management.

Mansioni

• Lead operational management of Housekeeping and Hotel Services across sites.
• Manage housekeeping teams including recruitment, rotas, performance and attendance.
• Ensure cleaning meets NHS standards and infection prevention requirements.

Conoscenze

Senior supervision

Large workforce management

NHS environment experience

Budget management

Auditing

Formazione

Degree level education

NVQ in hospitality or leadership

Full membership of BIC.Sc or equivalent

Descrizione del lavoro

Band 7

Main area Property and Facility Management Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday including an ad hoc out of hours requirement) Job ref 151-LC5134

Site Wexham Park Hospital Town Slough, Berkshire Salary £51,657 - £58,785 per annum incl HCAS Salary period Yearly Closing 12/11/2026 23:59

Job overview

We are looking for an experienced and motivated Housekeeping Manager to lead the operational delivery of Housekeeping and associated Hotel Services at Wexham Park Hospital.

You will be responsible for managing and developing a comprehensive service across wards, departments, theatres, residential accommodation, the private patient ward and PGMC. This includes overseeing cleaning, deep cleaning, breakfast services, linen and laundry provision, and a range of contracted services.

Main duties of the job

You will lead and support housekeeping supervisors and staff, ensuring services are safe, efficient, cost-effective and customer-focused, while consistently meeting NHS cleanliness standards, infection prevention and control requirements, and CQC expectations.

This is an excellent opportunity for a proactive manager with strong leadership, organisational and communication skills who can drive service improvements and maintain high standards across a busy hospital environment.

Working for our organisation

Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join Us
Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Detailed job description and main responsibilities

Lead the operational management of Housekeeping and Hotel Services, ensuring an efficient, flexible and customer-focused service across Wexham Park Hospital and community sites as required.

Manage and develop housekeeping teams, including staff recruitment, rotas, performance, appraisals, training and attendance.

Ensure all routine, deep and periodic cleaning meets NHS cleanliness standards, infection prevention and control requirements, and Trust policies.

Monitor service quality through regular audits and inspections, ensuring any issues are addressed promptly.

Oversee private patient hotel services and linen and laundry provision, ensuring adequate supplies and effective service delivery.

Manage external contracts, including pest control, window cleaning, grounds maintenance, mats and air freshener provision.

Manage budgets, staffing resources and the procurement and maintenance of cleaning equipment, materials and uniforms, ensuring value for money.

Ensure compliance with COSHH, health and safety, risk assessments and relevant statutory requirements.

Investigate and resolve complaints and service issues, maintaining effective relationships with clinical teams, contractors and other stakeholders.

Identify and implement service improvements, contribute to Trust policies and participate in PLACE inspections and emergency planning arrangements.

For further information about the role and its responsibilities, please refer to the attached Job Description and Person Specification.

Person specification

Experience

• Significant experience working at senior supervisory or managerial level.
• Experience of managing a large housekeeping service/workforce
• Specialist knowledge and experience of housekeeping services and business management
• Experience of managing services within budgetary constraints
• Experience in auditing
• Experience managing housekeeping services within a hospital environment.
• Knowledge of NHS operational structures, procedures and policies
• Project management knowledge/experience

Qualifications

• Educated to degree level or equivalent
• NVQ In hospitality or leadership
• Full membership of BIC.Sc or equivalent

Skills and Knowledge

• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally and effectively with colleagues, candidates and stakeholders at all levels
• Ability to coach and train staff
• Excellent time management skills with the ability to meet challenging deadlines and prioritise workloads effectively
• Strong leadership skills, able to work independently and as part of a team
• Strong level of Numeracy and literacy and, proficient in Excel and Word
• Ability to solve problems and to use work on own initiative
• Good interpersonal influencing and negotiating skills
• Knowledge of the NSHC 2021/2025
• Knowledge of NHS operational structures, procedures and policies

Special requirements

• Ability to work across all Trust sites as required
• Able to work flexibly outside of normal working hours to meet service requirements

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Th rough our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.