Assistant Hotel Manager

Travelodge Hotels (UK); Shere; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Up to £31,000 (FTE)

Annual bonus up to 13%

Flexible and part-time hours

Staff room discounts

Discounts for friends and family with

Pension scheme 8%

Job summary

Travelodge London Croydon Central is seeking an Assistant Hotel Manager to lead a customer-focused hotel team, delivering exceptional guest experiences on a full-time or part-time basis. You will coach staff, drive guest satisfaction, and manage day-to-day operations in a fast-paced environment.

You will develop personal growth plans, recruit and induct new team members, and ensure food and beverage service meets brand standards where applicable.

Qualifications

• Experience leading a team in a service industry
• Strong customer-service mindset
• Excellent communication and coaching skills
• Ability to develop team members and drive KPI targets
• Knowledge of food and beverage operations is advantageous for Bar Cafe hotels

Responsibilities

• Lead, coach and motivate hotel teams to deliver outstanding guest experiences
• Create personal development plans and conduct inductions for new hires
• Ensure brand standards for food and beverage preparation and presentation
• Drive sales through upselling and cross-selling opportunities
• Review guest feedback and implement targeted improvement plans
• Oversee housekeeping standards and facilities maintenance
• Manage rota planning, banking, and health & safety compliance
• Support engagement and incentive schemes to boost team performance

Job description

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.

Whats it all about?

As an Assistant Hotel Manager at Travelodge London Croydon Central, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.

Your role would also include:

• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and making sure they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Additional responsibilities include rota management, banking and health & safety
• driving awareness and engagement for our Team Members to earn more through our incentive schemes

Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in.

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.

You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.

You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

Benefits

• Up to £31,000 (Full Time Equivalent)
• Annual bonus up to 13% by achieving KPI targets
• Flexible and part time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".