Assistant Hotel Manager

Travelodge Group; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Room discounts

Friends & family discount

Leave allowance

Pension scheme

Flexible hours

Staff discount (F&B)

Job summary

Travelodge Liverpool Central Exchange Street is hiring an Assistant Hotel Manager to lead hotel teams and drive customer experience on a Full Time or Part Time basis. You will coach colleagues, recruit and induct new staff, and ensure brand standards for food and service where relevant.

You will monitor KPIs, support personal development, handle rotas and banking, and ensure health & safety compliance while delivering a welcoming customer journey.

Qualifications

• Experience leading a frontline service team.
• Strong communication and coaching skills.
• Hospitality experience is beneficial for Bar Cafe hotels.
• Ability to work toward KPIs and scorecard targets.

Responsibilities

• Lead, coach and motivate hotel teams.
• Create personal development plans for team members.
• Recruit and induct new staff.
• Ensure food preparation/presentation meets brand standards (Bar Cafe hotels).
• Drive upselling and cross-selling in F&B where applicable.
• Review customer feedback and implement improvement actions.
• Oversee room/public area cleanliness and routine maintenance.
• Manage rota, banking and health & safety tasks.
• Foster engagement through incentive schemes.

Skills

Team leadership

Customer service

Communication

Staff recruitment

Job description

Job Description

Find where you belong!

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.

What’s it all about?

As an AssistantHotel Manager at Travelodge Liverpool Central Exchange Street, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.

Your role would also include:

• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and making sure they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Additional responsibilities include rota management, banking and health & safety
• driving awareness and engagement for our Team Members to earn more through our incentive schemes

Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in.

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.

You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.

You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

What are the extra benefits of working for Travelodge?

• £29,000 (Full Time Equivalent)
• Annual bonus up to 13% by achieving KPI targets
• Flexible and part time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)
• To find out what our Managers get up to take a look at our short video: Click here for Video

Does a career as an Assistant Hotel Manager on a Full Time or Part Time basis, appeal to you? We’d love to hear from you.