Assistant Hospitality Operations Manager

Blue Arrow; United Kingdom; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading staffing agency seeks an experienced Assistant Hospitality Operations Manager to support operations at Loch Lomond. The ideal candidate will have strong business acumen and team management experience, must be able to drive, and is willing to work flexible hours, including evenings and weekends. This role is essential for delivering excellent service and contributing to hospitality operations.

Qualifications

• Experience as an Assistant Manager or in a similar role with financial awareness.
• Ability to travel to Loch Lomond with own transport.
• Willingness to work full-time including evenings and weekends.

Responsibilities

• Assist Manager with business development strategies and operational plans.
• Deliver excellent catering service and enhance client experience.
• Monitor operational performance and ensure service standards are met.
• Implement compliance with food and drink legislation and university policies.
• Assist with recruitment and training of operational catering staff.

Skills

Business awareness

Team management

Customer service

Job description

Overview

Job Vacancy - Assistant Hospitality Operations Manager

Location - Alexandria (Loch Lomond)

Salary - 27644 - 29959 subject to experience

Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live in role and you will need your own transport to get to work.

Responsibilities

• Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions e.g. weddings to generate income for the University, whilst enhancing client experience and the University\'s reputation.
• Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors.
• Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met.
• Monitor operational performance and efficiencies, implementing actions to ensure targets and KPIs for designated areas are achieved as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required.
• Assist with the implementation and compliance of all food & drink legislation, university policies and procedures, in particular those relating to health and safety, COSHH, manual handling, customer service and fire detection maintenance recording and testing.
• Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software.
• Assist with the management and delivery of all Hospitality and Bar Services in liaison with management colleagues, chefs, co-ordinators, external contacts and departmental colleagues.
• Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process for all relevant Campus and operational team members.
• Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for.
• Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies.
• Contribute to member offers to provide value for membership and plan for and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider university community.
• Perform any other reasonable duties requested by and including deputising and representing the Management in their absence.
• Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle.
• Overnight sleeping arrangement to cover residents\' emergency cover in the manager\'s absence on leave periods (shared with others).

Requirements / Qualifications

• Experience as an Assistant Manager or recent Assistant Manager experience with strong business and financial awareness, and experience managing teams within intimate hotel settings.
• Ability to get to Loch Lomond with own transport due to location; driving licence is essential.
• Willingness to work full-time 35 hours per week, 5 days over 7 including evenings and weekends.

Additional Information

If you have the experience required and can get to Loch Lomond with your own transport then please submit your CV.

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