Assistant Health & Fitness Manager - Birchwood Park Golf Club - Wilmington, Dartford

TN United Kingdom; Walton-on-Thames; On-site; GBP 22,000 - 32,000; Full time

Job description

Assistant Health & Fitness Manager - Birchwood Park Golf Club - Wilmington, Dartford, Walton-on-Thames

Client:

Burhill Group Limited

Location:

Walton-on-Thames, United Kingdom

EU work permit required:

Yes

Job Reference:

aca633bca330

Job Description:

Essential: Level 3 Personal Training Qualification

RESPONSIBLE TO:

Health & Fitness Manager / General Manager

MAIN DUTIES:

1. The delivery of excellent services at all times to ensure customer satisfaction and maximise membership retention.
2. To provide day-to-day management and assist in the overall management of the health & fitness facilities.
3. The Assistant Manager will deputise in the absence of the Fitness Manager with the smooth functioning of all aspects of the health & fitness facilities.
4. Ensure health and safety policies and procedures are followed while promoting the highest levels of customer service and staff engagement.
5. To assume the responsibilities of the Health & Fitness Manager in their absence and take on a Duty Manager role when on shift, which will include supporting other departments within the club.
6. Contribute and help deliver our company values to the high standards.
7. To help lead and deliver the operational excellence of the fitness club.
8. Opening and securely closing the club depending on shift.
9. Completing daily checks when on shift as per the normal operating procedures.
10. Daily monitoring of equipment and the facilities, monitoring and recording cleanliness, and reporting any damage or faults.
11. Review the staffing requirement with the Health and Fitness Manager to promptly hire fitness instructors/lifeguards and cleaning staff.
12. Support the Health & Fitness Manager in leading and developing high performing teams through effective training, people management, development, and retention.
13. Support the Health & Fitness Manager by ensuring the club is properly resourced, and staff are optimally deployed to deliver business objectives.
14. Assist the Health & Fitness Manager in ensuring that all contracts, licences, and documentation required for the safe and effective operation of the fitness club are in place and adhered to consistently.
15. Be involved and support the studio co-ordinator, swimming co-ordinator, lifeguards, and cleaning team in the day-to-day running of the facilities.
16. Keep ESP updated with customer bookings, rota, and class activities.
17. Monitoring the pool, plant room checks, testing the quality of the water, and regular checks of the pool, spa area, and changing facilities.
18. Take an active role in developing instructor and personal training standards and making sure these standards are adhered to at the highest level.
19. Take the lead in developing new ideas to promote members' motivation and retention.
20. Ensure the presentation, cleanliness, and hygiene of the club is maintained to a high standard at all times.
21. Record all cleaning and hygiene undertaken.
22. Address any customer service issues or complaints that arise in a professional and courteous manner.
23. Conduct individual and group inductions/classes for members.
24. Conduct Personal training sessions for members.
25. Administer first aid, assist in pool rescues, and apply resuscitation as necessary.
26. Demonstrate commitment to your continuous personal and professional development.
27. Comply with BGL personnel policies and procedures and health & safety procedures.
28. To undertake any further duties requested by the management.

WORKING CONDITIONS:

Working full-time hours (40 hours per week minimum), you will need to be flexible and adaptable, with the availability to work a varied rotation of shifts, which will include early mornings, evenings, weekends, and public holidays.

OUR VALUES:

We expect all our staff to strive to maintain open and honest communication with our customers, create a positive impact on our local community, protect and nurture our environment, support each other, take ownership of their actions, and deliver consistent high levels of service.

What you can expect from us:

1. Use of facilities
2. Free Golf, mini golf, and use of the driving range at any of our clubs.
3. 50% Discount on Health Club Membership.
4. Complimentary meal on shifts of more than 6 hours.
5. Employee Assistance Programme (EAP) to support your wellbeing.
6. Training and Development opportunities.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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