Assistant Head of Food and Beverage Operations

Rudding Park; Test Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Head of Food and Beverage Operations to lead a dynamic team in providing exceptional guest experiences. This role involves overseeing operations, ensuring high standards of service, and fostering a collaborative work environment. The ideal candidate will have a strong background in hospitality and a passion for delivering top-notch service. Join a vibrant team at a luxury hotel known for its beautiful surroundings and commitment to excellence, where your contributions will be celebrated and rewarded.

Benefits

Enhanced Pay

Service Charge (Tronc)

Company Sick Pay

Discounts on Spa and Dining

Annual Leave Up to 30 Days

Complimentary Overnight Stay

FREE Food and Drink

Investment in Personal Growth

Local Gym Discounts

Employee Assistance Programme

Qualifications

• Experience in food and beverage operations with a focus on guest satisfaction.
• Strong leadership skills to manage and develop team members.

Responsibilities

• Lead a guest-focused mentality within the Food and Beverage teams.
• Ensure effective resource management and cost control across outlets.
• Promote a harmonious atmosphere and cross-departmental development.

Skills

Guest Service Focus

Team Leadership

Collaboration

Health and Safety Compliance

Performance Development Planning

Education

Hospitality Management Degree

Relevant Food and Beverage Experience

Job description

We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!

As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!

Read on, it just keeps getting better...

In return for your hard work and commitment we offer:

• Enhanced pay
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes

AND MUCH MORE...........

CORE VALUES

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy: Caring and understanding about another person's perspective or circumstance.
Collaboration: Working as a team, listening and supporting each other to reach our collective goal.
Drive: The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face.
Trust: Honest, reliable and accountable do what we say we'll do.
Passion: A love for doing what we do, and doing it with positivity and enthusiasm.

JOB SUMMARY

As the Assistant Head of Food and Beverage Operations, you will provide a presence to ensure that the Operations Teams are supported for resources, guidance and any logistical situations as well as being a lead within service at all times. You will assume the responsibilities and duties of the Head of Food and Beverage Operations when they are absent.

KEY RESPONSIBILITIES

• Provide and lead a guest focus mentality with the teams - utilising training, upselling and other initiatives to ensure guest experience and journey is exceeding expectations.
• Ensure a Guest Service focus is applied to all teams - creating a wrap around 'Guest-centric' approach.
• To make sure that all the forecasted payroll and costs are achieved across all Food and Beverage Outlets.
• Collate relevant costings needed for Forecasting and Planning on Monthly, Quarterly and Yearly Basis. Ensure rostering is completed across the Food and Beverage Teams within parameters of Payroll Forecast and Budget using relevant resources within teams.
• Ensure resource levels of Food and Beverage team members is completed aligning with company values.

Working/Relationships and Communication

• To ensure there is a harmonious atmosphere across the Food and Beverage Outlets.
• Promote cross departmental development to maximise learning opportunities for team members.
• To provide a wrap around welfare focused approach to the Food and Beverage Team utilising direct reports.
• Promote themselves out with the Food and Beverage Team across the resort.
• Represent Food and Beverage and Rudding Park as a whole internally and externally to the greatest professional level.
• Organise and monitor Performance Reviews (PDA's) within the whole team - using the reviews as guidance for team pathway and progression.

Productivity

• Ensure the culture of contracted working hours is maintained throughout Food and Beverage.
• To ensure that all team members have a Performance Development Plan for progression within their role.

GENERAL

• Be responsible for Health and Safety as an individual and also to work colleagues, guest and the business, reporting concerns through the Health and Safety processes and procedures.
• Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business.
• Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable.
• Respect colleagues and the working environment at all times.
• Ensure high standard of dress and self-presentation within the working environment.
• Undertake any other duties commensurate within the position for which you are qualified.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.