Assistant Head Housekeeper

Aldwark Manor Estate; York and North Yorkshire; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Apprenticeship and other developmentop

Gym and leisure use

Share of gratuities

Hospitality Rewards platform

Employee Assistance Program

Free meal on duty

Refer a friend bonus

Free golf for yourself and discounted

Uniform provided

Additional Days holiday after 3 years

Food and Beverage Discount when dining

Job summary

Aldwark Manor Estate is seeking an experienced and motivated Assistant Head Housekeeper to join our team. This pivotal role supports the Housekeeping Manager in maintaining our 4 Silver Star AA rating and ensuring guest rooms and public areas meet the highest standards.

You will lead the housekeeping team in the absence of the Head Housekeeper, oversee daily cleaning operations, and uphold health, safety, and hotel procedures across the department.

Qualifications

• Experience in housekeeping management and team supervision.

Responsibilities

• To ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.
• To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business.
• To be fully aware of linen procedures and assist with linen stocktakes as required.
• To ensure the correct use of cleaning agents on all surfaces.
• To assist with the periodic cleaning of areas as requested.
• To record and report all faults and damage arising to Maintenance.
• To ensure all housekeeping equipment is used safely and effectively.
• To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
• To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc.
• To record, report and process lost property according to hotel procedures.
• To assist with the training of team members
• To be fully aware of and adhere to Health and Safety and fire procedures
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
• Team working
• The ability to take the initiative
• Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures

Job description

Job title: Assistant Head Housekeeper

Position reports to: Head Housekeeeper / Room Division Manager

Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF

Hours of Work: full time

Salary: £14.50 per hour

Benefits:

Apprenticeship and other development opportunities.

Gym and leisure use.

Share of gratuities.

Hospitality Rewards platform. Hospitality Rewards - Helping hospitality professionals save money everyday

Employee Assistance Program.

Free meal on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Additional Days holiday after 3 years of service.

Food and Beverage Discount when dining at Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026

Our Mission statement is

At Aldwark Manor Estate, our mission is simple yet powerful:

“Never be ordinary” in our product, quality or people —

with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.

We are currently seeking an experienced and motivatedAssistant Head Housekeeperto join our team at Aldwark Manor Estate. This position is pivotal in supporting the housekeeping operation along with the Head Housekeeper, ensuring we maintain our 4 Silver Star AA rating and guest satisfaction in our rooms and public areas supporting and managing the housekeeping team in the absence of the Head Housekeeper

Purpose of the role:

To ensure thew smooth running of the housekeeping department with the Housekeeping Manager / Rooms Division Manager

Main duties include:

• To ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.
• To be fully aware of all hotel services and activities.
• To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business.
• To be fully aware of linen procedures and assist with linen stocktakes as required.
• To ensure the correct use of cleaning agents on all surfaces.
• To assist with the periodic cleaning of areas as requested.
• To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company. This to include keys, stock and property.
• To record and report all faults and damage arising to Maintenance.
• To ensure all housekeeping equipment is used safely and effectively.
• To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
• To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc.
• To record, report and process lost property according to hotel procedures.
• To assist with the training of team members
• To be fully aware of and adhere to Health and Safety and fire procedures
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
• Team working
• The ability to take the initiative
• Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures