Assistant Head Housekeeper

WGC Ltd.; Sheffield; On-site; Full time

Job summary

A leading outsourced hotel services company is seeking an Assistant Head Housekeeper in Sheffield. The role focuses on supporting housekeeping operations, ensuring high standards of guest satisfaction, and offering extensive training opportunities for career advancement. Benefits include a significant training budget, employee assistance programs, and flexible working hours.

Benefits

Life Insurance

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Discounted hotels and flights

Qualifications

• Experience in housekeeping is essential.
• Ability to manage and train a team.
• Strong focus on guest satisfaction and operational efficiency.

Responsibilities

• Manage housekeeping operations and team performance.
• Ensure guest satisfaction and maintain cleanliness standards.
• Analyze resources and adhere to health and safety policies.

Skills

Housekeeping experience

Team management

Guest satisfaction

Education

Apprenticeships or accredited courses

Job description

Ibis Budget Sheffield Arena, 298 Attercliffe Common, Sheffield, South Yorkshire, S9 2AG
Rate: £13.62 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

Dual Role: AHHK / RA

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

As an Assistant Head Housekeeper, reporting to the Head Housekeeper, you will support your team in the daily operations of the housekeeping department.

We offer an industry-leading package, with a focus on career progression through training, mentoring, and extensive experience outside your current skill set. We provide an annual training allowance of up to £10,000, applicable to approved apprenticeships and accredited courses including English, Maths, IT, and more.

Benefits include:

• Life Insurance
• Discount Store with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your responsibilities will include:

• Checking rooms to company standards
• Improving productivity and efficiency of room cleaning
• Analyzing guest data to plan resources and materials
• Maintaining strong relationships with the GM, hotel team, housekeeping team, and suppliers
• Identifying ways to enhance guest satisfaction
• Adhering to health and safety policies, maintaining neat and organized work areas (COSHH/Manual Handling)
• Recruiting, training, managing, and monitoring team performance
• Exceeding financial targets
• Managing expenditure and payroll within budget
• Participating in training to improve skills and performance
• Solving routine on-the-job challenges

If you have experience in housekeeping, can deliver consistent service in a challenging environment, and seek career development opportunities, apply now.

We are committed to diversity, equity, and inclusion, valuing individuality and fostering a sense of belonging. We are a Disability Confident Employer. Please inform us if you require support or reasonable adjustments during the application or interview process.

To apply, Upload your CV. Your details will be shared with the hiring manager, who will contact you for an interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with the UK ICO, registration number: ZA104215