Assistant Head Housekeeper

WGC Ltd.; Aberdeen City; On-site; Full time

Job summary

Join a dynamic team as an Assistant Head Housekeeper in a leading hotel services company. This role offers a unique opportunity to support the housekeeping department while ensuring exceptional guest experiences. With a strong emphasis on career progression, you will receive an annual training allowance of up to £10,000 to develop your skills and advance your career. Enjoy a supportive work environment that values diversity and inclusion, where your contributions will be recognized and rewarded. If you are passionate about delivering high-quality service and eager to grow in your career, this is the perfect opportunity for you.

Benefits

Life Insurance

Discounted Hotels and Flights

Employee Assistance Programme

Low-cost Health Insurance

Full Workplace Pension Scheme

28 Days Holiday

Training Budget of up to £10,000

Flexible Hours

Qualifications

• Previous experience in a housekeeping environment is essential.
• Ability to deliver consistent service in a challenging environment.

Responsibilities

• Support daily operations of the housekeeping department.
• Recruit, train, and manage team performance.
• Analyze guest data to improve productivity and satisfaction.

Skills

Housekeeping Management

Team Leadership

Guest Satisfaction Improvement

Health and Safety Compliance

Education

Experience in Housekeeping Environment

Job description

Park Inn by Radisson Aberdeen, 1 Justice Mill Lane, Aberdeen, AB11 6EQ
Rate: £14.00 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring, and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT, and more.

Benefits also include:

1. Life Insurance
2. DiscountStore with discounts from ASDA, O2 & more
3. Discounted hotels and flights
4. Employee Assistance Programme, including HSF Assist
5. Low-cost health insurance
6. Full workplace pension scheme
7. 28 days holiday

Your role will include:

1. Check rooms per company standard
2. Work to improve productivity and efficiency of room cleaning
3. Analyse guest data to plan resources and materials required to meet operational requirements
4. Maintain strong working relationship with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practice
5. Identify ways to improve Guest Satisfaction
6. Adhere to Health and Safety Policy, keep all work areas neat and well organized COSHH/Manual Handling
7. Recruit, train, manage, and monitor team performance daily/weekly
8. Deliver and exceed financial targets
9. Manage expenditure and payroll to ensure budgets are achieved
10. Participate in training to improve skills and performance
11. Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognize that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritizing qualifications or experience. We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.