Assistant Head Concierge

Nobu Hotel Portman Square; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prestigious hotel in London is seeking an Assistant Head Concierge who will deliver exceptional service and possess extensive knowledge of the local area. You will lead the team, anticipate guest needs, and create personalized experiences. The ideal candidate will be proactive, innovative, and dedicated to maintaining our high standards of service. Join us for an exciting career filled with opportunities for progression and development.

Benefits

Discounted overnight stays at Nobu properties

Discounted gym memberships

Two hotel-wide social events annually

Access to diverse learning opportunities

Up to 33 holiday days based on length of service

Responsibilities

• Anticipate guests' needs and exceed expectations.
• Create personalized experiences for guests.
• Provide leadership and guidance to the team.

Skills

In-depth knowledge of London

Upselling techniques

Leadership and mentoring

Customer service excellence

Tools

OPERA

Micros

Job description

As the Assistant Head Concierge, you will epitomize exceptional service for our guests and have a thorough knowledge of things to see and do in London.

Key Responsibilities:

1. Have an in-depth knowledge of London, including restaurants, attractions, shows, and events.
2. Create personalized and bespoke experiences for guests using our concierge services.
3. Anticipate guests' needs and go above and beyond to exceed their expectations.
4. Be aware of VIP or repeat guests and tailor services accordingly.
5. Innovate and improve working practices continually.
6. Maximize revenue through upselling techniques.
7. Maintain thorough knowledge of OPERA and Micros systems.
8. Monitor guest reviews and feedback, providing updates to your team.
9. Provide leadership, mentoring, and guidance to your team in reception, guest relations, and VIP management.
10. Promote training and development to foster team progression and retention.
11. Represent Nobu as an ambassador, embodying our values and commitment to excellence.

Benefits of Joining Our Team:

• Two hotel-wide social events annually, including Employee Awards night.
• Discounted overnight stays at Nobu properties worldwide.
• Discounted gym memberships via Hussle app.
• Discounted Pilates classes and wellness treatments.
• Opportunities for career progression within the hotel and portfolio.
• Access to diverse learning and project opportunities.
• Support from Mental Health First Aiders.
• Exciting wellness and volunteering initiatives.
• Up to 33 holiday days based on length of service.
• Life Assurance Scheme.
• Cycle to Work Scheme.
• Discounts on food and beverages.
• Free meals during shifts.

Nobu Hotels combines modern luxury with minimal Japanese tradition, offering a lifestyle hotel experience. Founded by Chef Nobu Matsuhisa, Robert De Niro, and Meir Teper, our hotels feature innovative cuisine, design, and service. Nobu Hotel London Portman Square offers 249 rooms, a Nobu restaurant, ballroom, and meeting spaces, designed by David Collins Studio and Make Architects.

We seek individuals who embody our core values of Kokoro, Smile, Family, and Crafted. Join us if you are passionate, committed to quality, and courageous to be different and creative in your field.