Assistant Head Coach (Assistant Store Manager) – Selling & Service, Nike – Liverpool R-61063

Nike; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Nike is opening a new store in Liverpool and is seeking an Assistant Head Coach to manage a high-volume retail environment. This role focuses on driving performance excellence, developing the team, and ensuring exceptional customer service. The successful candidate will lead various departments and collaborate with teams across locations, all while embodying the Nike brand's values.

Benefits

Competitive salary and yearly bonus

Full uniform provided twice a year

Generous product discount

Access to exclusive releases

Birthday leave

Wellbeing programs and tools

Qualifications

• Proven experience in delivering exceptional customer service in retail.
• Track record of leading high-performing teams.
• Outstanding communication skills.

Responsibilities

• Collaborate with Head Coach to create a unique shopping experience.
• Lead a diverse team and ensure an excellent work atmosphere.
• Implement processes to achieve sales targets and enhance consumer satisfaction.

Skills

Customer Service

Team Leadership

Communication

Job description

Join us and be a part of something exciting!

WHO ARE WE LOOKING FOR?

Are you passionate about exploring your potential, breaking down boundaries, and pushing the limits of what’s possible?

We are thrilled to announce the opening of our brand-new Nike store in Liverpool later this year, and we are looking for an Assistant Head Coach (Assistant Store Manager) in our Selling and Service function. You will manage high-volume, fast-paced environments, guiding customers to make the best decisions for them. Your role will focus on driving performance excellence and developing your team to prioritize customer service and achieve success ethically.

WHAT WILL YOU WORK ON?

As an Assistant Head Coach, you will:

• Collaborate with our Head Coach to create a unique shopping experience and deliver exceptional service.
• Coordinate, support, and lead a diverse team, ensuring an excellent work atmosphere through recruitment, development, and performance management.
• Implement processes and tools to achieve sales targets, optimize services, and enhance consumer satisfaction, efficiency, and productivity.
• Oversee various departments such as Apparel and Footwear.
• Support our Head Coach in implementing NIKE’s strategy, focusing on our priorities like product knowledge and elevated services.
• Provide insights on store activities, local marketplace trends, and consumer insights.
• Ensure compliance with all NIKE standards and guidelines.
• Collaborate with team members across stores in Australia, NZ, and headquarters in Melbourne.

WHAT YOU BRING:

• A passion for the NIKE brand
• Proven experience in delivering exceptional customer service in retail, with a track record of leading high-performing teams.
• Outstanding communication skills

WHAT’S IN IT FOR YOU?

• We invest in your development as a leader
• Competitive salary and yearly bonus
• Full uniform provided twice a year
• Generous product discount
• Access to exclusive releases
• Birthday leave
• Wellbeing programs and tools

The successful candidate will work a rotating roster and must be available to work weekends, evenings, and holidays as needed.

Every Nike employee shares a unifying mission: To bring inspiration and innovation to every athlete* in the world. If you’re passionate about retail, join us and unlock your potential. Apply Now!