Assistant Head Butler (Maternity Cover) - Butlers

Oetker Collection; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Oetker Collection recherche un Assistant Head Butler en congé de maternité pour rejoindre son équipe au prestigieux Lanesborough à Londres. Le candidat idéal aura une expérience dans un environnement de luxe, démontrant de l'excellence en service clients et en gestion d'équipe. Ce poste exige une passion pour offrir une expérience mémorable à chaque invité, avec des responsabilités incluant l'anticipation des besoins des clients et la coordination des services.

Benefits

Complimentary meals on duty

Private Medical Insurance

Enhanced Pension Scheme

Competitive salary package

Cycle to Work scheme

Qualifications

• Expérience antérieure dans un rôle similaire à 5 étoiles.
• Solides compétences en communication en anglais, un deuxième langage est un atout.
• Capacité à gérer les demandes des clients et à résoudre les problèmes.

Responsibilities

• Coordonner les besoins des clients durant leur séjour.
• Gérer l'équipe de majordomes et s'assurer de la satisfaction des invités.
• Greet VIP guests and explain hotel amenities.

Skills

Food & Beverage Knowledge

Leadership

Problem Solving

Job description

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Assistant Head Butler (Maternity Cover) - Butlers

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Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e0e40eb6af23

Job Views:

5

Posted:

20.08.2025

Expiry Date:

04.10.2025

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Job Description:

JOB DESCRIPTION

Contract

02. Temporary

Start Date

Place

London, United Kingdom

MISSIONS

Assistant Head Butler (Maternity Cover)

We have an exceptional opportunity to join our Butlers Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As Assistant Head Butler, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will lead our Butlers team, responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Previous experience in a similar role within 5 star establishment is essential and experience in the luxury market would be preferred.
• Extensive Food & Beverage knowledge is required.
• Ability to delegate tasks and conduct team briefings and training sessions.
• Proven track records of leadership, guest experience and team management
• Be flexible and willing to work a 24hr roaster when required
• Excellent command of the English language and a second language would be preferred
• Ability to maintain superior guest contact to build rapport, handle guest requests and manage complaints
• Greet VIP guests upon arrival, explain in-room and hotel facilities according to Butler Standards.
• Spot check rooms for amenities, requests, cleanliness, and general engineering issues
• Exceptional problem solving, innovation and communication talents.
• Strong administration, time management and organisational skills.
• Ensure the compliance and implementation of all Health & Safety protocols

BENEFITS

Financial Wellbeing

• Competitive salary package
• Discretionary Company Sick Pay
• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Discounted chiropodist & massage treatments
• Substantiality initiates
• Social and sports activities

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified trainings
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition&SocialInitiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)

*Terms & Conditions Apply

PROFILE

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

JOB DESCRIPTION

Contract

02. Temporary

Start Date

Place

London, United Kingdom

MISSIONS

Assistant Head Butler (Maternity Cover)

We have an exceptional opportunity to join our Butlers Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As Assistant Head Butler, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will lead our Butlers team, responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

Previous experience in a similar role within 5 star establishment is essential and experience in the luxury market would be preferred.

Extensive Food & Beverage knowledge is required.

Ability to delegate tasks and conduct team briefings and training sessions.

Proven track records of leadership, guest experience and team management

Be flexible and willing to work a 24hr roaster when required

Excellent command of the English language and a second language would be preferred

Ability to maintain superior guest contact to build rapport, handle guest requests and manage complaints

Greet VIP guests upon arrival, explain in-room and hotel facilities according to Butler Standards.

Spot check rooms for amenities, requests, cleanliness, and general engineering issues

Exceptional problem solving, innovation and communication talents.

Strong administration, time management and organisational skills.

Ensure the compliance and implementation of all Health & Safety protocols

BENEFITS

Financial Wellbeing

Competitive salary package

Discretionary Company Sick Pay

Additional holiday allowance

Season ticket loan

Enhanced Pension Scheme

Life Insurance

Complimentary dry cleaning

Safety shoes

Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

Private Medical Insurance

Dental and Optical benefits

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted chiropodist & massage treatments

Substantiality initiates

Social and sports activities

Career Growth & Personal Development

Internal transfer and promotion opportunities

Cross-departmental exposure

Partnered with industry-leading training providers

Internal learning gateway

Free access to e-learning platform offering job-specific training and personal growth courses

Subsidised professional qualifications and certified trainings

Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition&SocialInitiatives

Award programmes throughout the year with generous prizes

Long service awards

Preferential room rate at The Lanesborough for you and your family

50% discount on F&B and Club & Spa treatments

Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.)

Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)

Retirement parties

*Terms & Conditions Apply

PROFILE

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.