Assistant Guest Experience Manager

Melia White House; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A prestigious hotel in London is seeking an Assistant Guest Experience Manager to create unforgettable guest experiences. You will lead a dedicated team, innovate guest services, and uphold luxury standards. Ideal candidates have 1-2 years of experience and exceptional communication skills. This role offers a competitive salary and various benefits, including career growth opportunities across a global hotel network.

Benefits

29 holidays including public holidays

Contributory pension scheme

Refer a friend bonus

Qualifications

• Minimum 1-2 years’ experience in Guest Experience in a hotel environment.
• Deep understanding of hotel operations and customer experience tools.

Responsibilities

• Liaise with the Guest Experience Manager to resolve complaints.
• Prepare and promote activities for special events.
• Monitor the hotel's online reputation in social media.

Skills

Exceptional written & spoken English

Ability to lead and inspire a team

Excellent communication

Tools

Opera knowledge

Job description

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Assistant Guest Experience Manager, London

Client: Melia White House

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e8a75e3c44be

Job Views: 6

Posted: 11.08.2025

Expiry Date: 25.09.2025

Job Description:

"The world is yours with Meliá"

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Salary up to £32,960 plus Commission with additional benefits below

Assistant Guest Experience Manager - Melia White House

Are you passionate about creating unforgettable guest experiences? Join our prestigious team as an Assistant Guest Experience Manager in Melia White House. You'll be the driving force behind ensuring our guests' stays are personalized, seamless, and exceed their highest expectations. In this dynamic role, you'll lead a dedicated team, innovate guest services, and uphold the highest standards of luxury and excellence. If you thrive in a fast-paced environment and have a keen eye for detail, we want you to be the face of our brand and elevate our guest experience to new heights!

Responsibilities will include, but are not limited to:

• Liaising with the Guest Experience Manager and other Heads of Department to resolve difficult situations or complaints that could impact the hotel and company reputation.
• Implementing and monitoring measures to resolve queries, comments, and complaints through various quality tools (guest questionnaires, Melia Connect, guest feedback, etc.).
• Preparing and promoting activities for special events or dates and outlet promotions, maintaining a calendar, and coordinating with departments and suppliers.
• Conducting spot-checks in outlets and hotel rooms to ensure standards are met and maintained.
• Monitoring and suggesting improvements to increase the hotel's online reputation in social media.

We seek:

• Minimum 1-2 years’ experience in Guest Experience in a hotel environment.
• Exceptional written & spoken English (Spanish is a plus).
• Opera knowledge.
• Deep understanding of hotel operations, brand strategies, and customer experience tools.
• Ability to lead and inspire a team.
• Knowledge of brand strategies.
• Excellent communication and service-oriented mindset.

Because belonging to the great Meliá family is being VIP

• Holidays: 29 days including 8 public holidays (increase up to 31 with service length).
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to 6 months’ probation).
• Discounted dental and health cover with HSF.
• Great discounts with Melia Hotels Worldwide (Friends & family discounts).
• Personal Development programs with online learning platform access.
• Awards and Recognition Programs, loyalty bonuses, and referral incentives.
• Career growth opportunities across over 350 hotels worldwide (subject to local work rights).
• High street discounts with Perks at Work.
• Meals on duty, Payday Parties, and Laundry services.

The successful candidate must already have eligibility to work in the UK.

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments, and a sense of belonging to a big family where you are a VIP.

At Meliá Hotels International, we are committed to equal opportunities and promoting diversity and inclusion, avoiding discrimination based on disability, race, religion, gender, or age. We believe diversity is essential for our success.

We support sustainable industry growth through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present".

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