Assistant General Manager - Travel Retail (Flexible)

SSP; Guildford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Colleague discount up to 50%

Discounted parking

Friends & Family discount 20%

Flexible working

Management bonus scheme

Help at Hand (digital GPs, 24/7 helpl)

Wellbeing support

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP at Gatwick Airport, home to Starbucks, is seeking an Assistant General Manager to lead daily operations and uphold exceptional guest service across shifts. You will mentor staff, ensure brand standards and safety, and drive performance in a fast-paced travel environment.

This full-time role offers opportunities for development, competitive pay, and staff perks as part of our diverse, global food travel team across multiple brands.

Responsibilities

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

Job description

SSP at Gatwick Airport, home to Starbucks, is seeking an Assistant General Manager to lead daily operations and uphold exceptional guest service across shifts. You will mentor staff, ensure brand standards and safety, and drive performance in a fast-paced travel environment.

This full-time role offers opportunities for development, competitive pay, and staff perks as part of our diverse, global food travel team across multiple brands.