Assistant General Manager - Immersive Entertainment Launch

Barfection; Liverpool; On-site; GBP 36,000 - 40,000; Full time

Job summary

Barfection is seeking an Assistant General Manager to launch a world-first immersive entertainment and hospitality concept in the UK. You’ll lead from the front, building a 25–30 strong team and shaping operational foundations for a new venue.

This hands-on role requires energy, charisma and a clear commercial focus, with responsibility for recruitment, service standards, stock control and KPI-driven delivery, reporting to the General Manager.

Qualifications

• Experience managing a busy, high‑volume hospitality or leisure operation.
• Previous experience launching a new venue or new opening.
• Strong people management and leadership skills.
• Proven experience with recruitment, onboarding, training and team development.
• Solid knowledge of labour management and commercial KPIs.
• Strong stock control and inventory management experience.
• Understanding of hospitality booking platforms, CRM and rota/labour systems.

Responsibilities

• Support the General Manager with the successful launch and day‑to‑day running of the venue.
• Lead from the front and be highly visible during service.
• Recruit, onboard, coach and develop a high‑performing team of approximately 25–30 employees.
• Establish and maintain operational processes, procedures and service standards.
• Create an engaging team culture built around accountability, teamwork and guest experiences.
• Manage and motivate the team during peak trading periods.
• Support labour planning, rotas and cost control.
• Own stock management and ensure strong controls are maintained.
• Monitor operational KPIs and use performance data to drive improvements.
• Collaborate across guest experience, front‑of‑house and wider operational functions.
• Support booking and sales operations where required.
• Ensure excellent service standards, compliance and presentation.
• Work with GM to increase revenue and build the brand.

Skills

Hospitality management

People management

Recruitment

Stock control

KPIs

Operational systems

Tools

Booking platforms

CRM systems

Labour scheduling systems

Job description

Barfection is seeking an Assistant General Manager to launch a world-first immersive entertainment and hospitality concept in the UK. You’ll lead from the front, building a 25–30 strong team and shaping operational foundations for a new venue.

This hands-on role requires energy, charisma and a clear commercial focus, with responsibility for recruitment, service standards, stock control and KPI-driven delivery, reporting to the General Manager.