Assistant General Manager – Dynamic, Guest-Focused Leader

Boom Battle Bar - Norwich; Norwich; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Life Assurance

50% staff discount

Karma Day

Wagestream access

Employee assistance programme

Personal development plan

Incentives program

Tips/bonus support

Job summary

Boom Battle Bar - Norwich is seeking an energetic Assistant General Manager to lead our team at our venue in Norwich. You’ll drive people-focused leadership, develop talent, and ensure high standards across guest experience, standards, and safety in a wet-led, high-energy environment.

Strong emphasis on regulatory compliance and the 10/10 Trail scores will be part of your daily priorities as you mentor staff and deliver epic experiences for guests in a bustling entertainment venue.

Qualifications

• Experience leading teams in a high-energy, wet-led hospitality venue.
• Ability to build a strong talent pipeline and develop staff.
• Proven emphasis on regulatory compliance and safety standards.
• Strong focus on achieving exceptional guest experiences.

Responsibilities

• Lead and develop the venue team at Boom Battle Bar - Norwich.
• Drive a culture of people-focused leadership and growth.
• Maintain high standards for guest journey and service delivery.
• Ensure compliance with safety regulations and internal standards.

Skills

People leadership

Team management

Guest experience focus

Regulatory compliance

Job description

Boom Battle Bar - Norwich is seeking an energetic Assistant General Manager to lead our team at our venue in Norwich. You’ll drive people-focused leadership, develop talent, and ensure high standards across guest experience, standards, and safety in a wet-led, high-energy environment.

Strong emphasis on regulatory compliance and the 10/10 Trail scores will be part of your daily priorities as you mentor staff and deliver epic experiences for guests in a bustling entertainment venue.