Assistant General Manager, Beyond Van Gogh & Beyond Monet

Annerin Productions; Liverpool; On-site; GBP 80,000 - 100,000; Part time

Job summary

Annerin Productions is seeking an Assistant General Manager for their summer event in Liverpool. This role involves coordinating staff and ensuring high customer service standards at major art exhibitions. Ideal candidates will have a passion for arts, hospitality experience, and strong leadership skills. Apply now to join a dynamic team this summer!

Qualifications

• Experience in customer-facing management and team leadership.
• Interest in visual arts.
• First Aid certification is desirable.

Responsibilities

• Coordinate and supervise event staff.
• Ensure health & safety standards are followed.
• Provide visitors with information about exhibitions.

Skills

Team Management

Customer Service

Problem-solving

Interpersonal Skills

Health & Safety Knowledge

Knowledge of GDPR

Flexibility

Education

Degree in Hospitality

Job description

Join our team for an unforgettable summer in Liverpool!

The Producers of Beyond Van Gogh & Beyond Monet are excited to announce they are looking to fill the role of Assistant General Manager in Liverpool this summer, from 14th July to 15th August 2025.

If you are passionate about art, enjoy engaging with people, and have hospitality experience, we would love to have you on our team!

Do You:

• Have a passion for arts & entertainment?
• Enjoy engaging with people?
• Have experience in hospitality?
• Have leadership experience?

Role Purpose:

To coordinate and supervise event staff at Beyond Van Gogh & Beyond Monet at the Liverpool Exhibition Centre, ensuring high standards of customer service and team coordination in collaboration with the Operations & General Manager.

Duties:

• Ensure all operating procedures and health & safety standards are followed.
• Lead and supervise front-line event staff.
• Identify and address health and safety issues.
• Provide visitors with information about the exhibitions.
• Understand visitor demographics and needs, including those of children, families, and access requirements.
• Reconcile merchandise sales and conduct weekly stock takes.
• Ensure proper handling of different ticket types and special sessions.
• Troubleshoot ticket scanning devices and report issues.
• Monitor staff breaks, punctuality, and conduct.
• Motivate and coach staff to deliver excellent customer experiences.
• Handle customer objections effectively.
• Achieve upselling targets.
• Ensure compliance with PCI DSS and GDPR policies.
• Gather guest feedback for continuous improvement.
• Attend meetings and communicate effectively with the team.
• Promote equal opportunities and health & safety legislation.
• Undertake training and development activities.
• Perform other duties to ensure the smooth running of the exhibitions.

Skills:

Essential:

• Effective team management and leadership skills.
• Positive, resolution-focused mindset.
• Strong interpersonal and customer service skills.
• Ability to recognize team strengths and weaknesses.
• High customer service standards under pressure.
• Problem-solving skills.
• Interest and knowledge in visual arts.
• Understanding of health & safety legislation.
• Knowledge of GDPR and PCI DSS.
• Experience in customer-facing management and team leadership.
• Enjoy engaging with people.
• Commitment to excellent customer care and team development.
• Flexible and adaptable approach.

Desirable:

• Experience in event management or venue operations.
• Familiarity with Exhibition Centre Liverpool.
• Experience with ticket sales systems and event teams.
• First Aid certification.
• Degree in Hospitality or equivalent experience.
• Experience in large-scale event or hospitality roles.
• Experience with access control and ticket scanning systems.
• Experience in retail settings.

How To Apply:

• Specify the role you are applying for.
• Attach a CV and cover letter explaining your interest and relevant experience.

If you are passionate about hospitality, arts, and team development, we encourage you to apply early. The vacancy may close before the deadline due to high interest.

For questions or a copy of the Job Specification, please contact us.

Job Types: Full-time, Part-time, Temporary, Fixed-term contract (5 weeks)

Pay: £19.00 per hour

Expected hours: 20–40 per week

Work Location: In person

Application deadline: 14/06/2025

Expected start date: 14/07/2025

Experience: Required

Employment: Part-time

Salary: from £19 hourly

About Annerin Productions: An independent company creating immersive experiences and live entertainment worldwide.