Assistant General Manager

Wincanton; Stafford; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading UK supply chain partner is seeking a Senior Operations Manager to ensure the efficient running of the site. The role involves directing operations, building key stakeholder relationships, and fostering a high-performance culture. The ideal candidate will have extensive experience in customer service-driven operations and strong leadership skills.

Benefits

Generous pay

Pension scheme with employer contributions

Car allowance

Bonus scheme

Healthcare

Life assurance

Free gym access

Staff discounts

Opportunities for career development

Training opportunities

Qualifications

• Proven experience in managing high-volume customer service operations.
• Ability to foster effective relationships and manage change.
• Strong analytical and planning skills.

Responsibilities

• Oversee end-to-end activities ensuring operational efficiency.
• Build relationships with stakeholders for performance improvement.
• Motivate leadership team to achieve targets and high performance.

Skills

Effective communication

Senior management experience

Change management

Innovative thinking

Interpersonal skills

Job description

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Job Description

How will you contribute?

• You will report to the General Manager and give direction and monitor performance, ensuring the site runs efficiently and effectively with full responsibility for end-to-end activities, taking accountability for overall productivity.
• Build strong working relationships with key stakeholders to ensure first-class operational performance.
• Ensure effective communication within the operational leadership team, sharing performance updates, company news, and procedures.
• Develop strong relationships with the People leadership team to deliver an effective people plan, ensuring the best talent and a robust succession plan for key roles.
• Strive for top-notch HSE performance, ensuring compliance with all health and safety procedures and requirements.
• Develop and maintain a high-performance culture by motivating and guiding the leadership team to meet operational excellence and productivity targets daily.
• Lead, develop, and inspire direct reports to ensure a performance-focused and engaged team, achieving business goals while maximizing individual potential.
• Drive continuous improvement initiatives to enhance efficiency and effectiveness.
• Deputise for the site GM as required.

What will you bring?

• Effective communication skills and strong people skills to foster a positive site culture.
• Senior management experience in high-volume, customer service-driven operations.
• Experience working closely with clients and developing effective relationships, ideally in a similar role.
• Energy, determination, and commitment to operate in a customer-focused environment.
• Experience leading change management processes and driving engagement.
• Innovative thinking to deliver exceptional client service.
• Excellent commercial acumen, understanding contract dynamics, and focusing on bottom-line performance.
• Strong interpersonal skills with the ability to influence at all levels.
• Ability to manage conflicts and complex IR issues.
• Proven ability to deliver high performance through accountability and ownership.
• Flexible approach to strategy and planning, with experience adapting to changing customer needs.
• Strong planning and analytical skills.
• Flexibility in working hours and approach.

Our Culture & Benefits

We offer a friendly, safety-first working environment with generous pay, pension scheme with employer contributions, car allowance, holidays, bonus scheme, healthcare, life assurance, free gym, staff discounts, and opportunities for career development and training.

We value our people and strive to create an inclusive environment where everyone feels supported and valued. Our colleagues' diversity is a core part of our success.

Our Commitment

We are committed to equality and inclusion, fostering an environment where all colleagues can be their authentic selves. We celebrate diversity and welcome applications from all backgrounds.

Find out more: Wincanton champions a diverse workforce

About Us

Wincanton is a leading supply chain partner in the UK, providing services including storage, distribution, eFulfilment, dark stores, home delivery, fleet management, and network optimisation for top companies.