Assistant General Manager

SSP; North East; On-site; GBP 29,000; Full time

Job summary

Join SSP as an Assistant General Manager at Cafe Local in Newcastle Central station. This role offers a competitive salary, a range of company benefits, and the opportunity to lead a dedicated team in delivering exceptional customer service and operational excellence.

Benefits

Colleague discount - up to 50%

75% colleague discount when on shift

20% Friends & Family discount

Help at Hand - digital GPs access

Wellbeing support through Retail Trust

Life assurance

Ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Proven experience in leading a team.
• Passion for customer service.
• Ability to train and mentor team members.

Responsibilities

• Support the General Manager in daily operations.
• Ensure brand standards and safety for customers and team.
• Inspire and mentor the team to deliver excellent service.

Skills

Leadership

Customer Service

Adaptability

Communication

Job description

Social network you want to login/join with:

Assistant General Manager, Newcastle upon Tyne

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Client:

SSP

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

59ed26458f0b

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

About the Role

Assistant General Manager – Cafe Local @ Newcastle Central station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As Assistant General Manager, you'll be rewarded with a competitive salary of £29,000 p.a. and enjoy:

• Colleague discount - up to 50%
• 75% colleague discount when on shift
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team at Cafe Local. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!