Assistant General Manager

The Columbo Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic team at one of London's most iconic pubs as an Assistant General Manager. You will be key in ensuring smooth operations and exceptional guest experiences. This role involves leadership, operational oversight, and creating a vibrant atmosphere, perfect for someone who thrives in high-energy environments.

Benefits

50% off across venues

Career growth through The Columbo Academy

Employee referral bonuses

Paid weekend off for standout performances

Global industry trips for top performers

Pension via Nest

Qualifications

• Experience in hospitality management and leading successful teams.
• Passion for vibrant pub culture and next-level service.
• Proactive and solutions-focused mindset.

Responsibilities

• Partner with GM to oversee daily service and keep shifts efficient.
• Inspire and guide team; champion training and development.
• Manage rotas, cash-ups, stock control, and event logistics.

Skills

Leadership

Communication

Customer Service

Operational Management

Job description

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We’re looking for an exceptional Assistant General Manager to join the leadership team at The Old Queens Head.

This is a key role in one of London’s most iconic pubs, perfect for someone who thrives in a fast-paced, high-energy environment and knows how to balance strong operational oversight with unforgettable guest experiences. You'll work closely with the General Manager to keep the venue running smoothly and support the development of a motivated, empowered team.

See us in action: @theoldqueenshead | @the_columbo_group

What You’ll Be Up To:

• Supporting Operations: Partner with the General Manager to oversee daily service across our pub, restaurant, and live events—keeping every shift tight and efficient.
• Team Leadership & Training: Inspire and guide the team, lead by example, and champion learning and development at every opportunity.
• Operational Excellence: Manage rotas, cash-ups, stock control, and event logistics with an eye for detail and a cool head under pressure.
• Guest Experience: Make every guest feel like a regular—whether they’re here for burgers, a roast, or a late-night party.
• Heartfelt Hospitality: Represent the values of The Old Queens Head in everything you do—from service to socials.

What We’re Looking For:

• Experience in hospitality management and a proven track record of leading successful teams
• A passion for next-level service and vibrant pub culture
• A proactive, solutions-focused mindset and a drive to continually raise the bar
• Strong communication skills and a natural ability to build relationships

We’re looking for an exceptional Assistant General Manager to join the leadership team at The Old Queens Head.

This is a key role in one of London’s most iconic pubs, perfect for someone who thrives in a fast-paced, high-energy environment and knows how to balance strong operational oversight with unforgettable guest experiences. You'll work closely with the General Manager to keep the venue running smoothly and support the development of a motivated, empowered team.

See us in action: @theoldqueenshead | @the_columbo_group

What You’ll Be Up To:

• Supporting Operations: Partner with the General Manager to oversee daily service across our pub, restaurant, and live events—keeping every shift tight and efficient.
• Team Leadership & Training: Inspire and guide the team, lead by example, and champion learning and development at every opportunity.
• Operational Excellence: Manage rotas, cash-ups, stock control, and event logistics with an eye for detail and a cool head under pressure.
• Guest Experience: Make every guest feel like a regular—whether they’re here for burgers, a roast, or a late-night party.
• Heartfelt Hospitality: Represent the values of The Old Queens Head in everything you do—from service to socials.

What We’re Looking For:

• Experience in hospitality management and a proven track record of leading successful teams
• A passion for next-level service and vibrant pub culture
• A proactive, solutions-focused mindset and a drive to continually raise the bar
• Strong communication skills and a natural ability to build relationships

What To Expect:

• A competitive annual salary plus tronc, paid monthly.
• A vibrant and ever-changing work environment. Our pub is home to acoustic gigs, life drawing, club nights, full restaurant service—and more.
• No uniform policy—just show up as your best self.

Why You’ll Love Working With Us:

• Food & Social Perks: Enjoy 50% off across our venues, our annual celebrations and free access to our events and festivals.

• Career Growth: At The Columbo Academy, your ambition is our inspiration. We’re here to guide you on a clear path to personal and professional greatness.

• Hero of the Month: Get recognized for your standout work and enjoy a paid weekend off.

• Bar & Restaurant Incentives: Top seller in drinks revenue pockets a £50 voucher.

• Employee Referrals: Bring in talent – earn £1,000 for Chef/Manager referrals or £250 for hourly roles.

• Global Industry Trips: For our top performers and wine experts – your next adventure awaits.

• Pension via Nest: Lock in your future with our pension plan.

The Old Queens Head is a North London institution. Housed in a stunning building with bespoke chandeliers, plush interiors, and original 16th-century fireplaces, the venue blends historic charm with modern edge. We serve up a bold burger menu and legendary Sunday roasts, and our upstairs hosts everything from live bands and DJs to private parties in unforgettable event spaces.
COLUMBOOQH