Assistant General Manager

Berkeley Group Plc; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Berkeley Living is seeking an Operations Leader to support the General Manager across two schemes in London. You will lead on-site teams, drive performance and wellbeing, and oversee recruitment, induction and development in line with policy.

This role coordinates with central support, manages budgets and service levels, and ensures health and safety compliance, tenant engagement, and smooth delivery of leasing and marketing activities within Berkeley communities.

Qualifications

• Leadership and people management capabilities.
• Experience in operations management within residential/property environments.
• Recruitment, induction and staff development skills.
• Budget monitoring and vendor/contractor coordination.
• Strong health and safety compliance awareness.

Responsibilities

• Support the General Manager in implementing operational plans across two Berkeley Living schemes.
• Provide visible leadership to on-site teams and foster a positive working environment.
• Assist with recruitment, induction, training and development.
• Coordinate with centralised support to deliver consistent customer service and resident engagement.
• Develop local relationships and partnerships aligned with Vision 2030.
• Oversee routine maintenance coordination and ensure health and safety compliance.
• Monitor service levels and liaise with estate management for smooth delivery.

Job description

Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.

Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.

At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.

What You'll Be Doing

Operations

• Support the General Manager in implementing operational plans and maintaining smooth, efficient day-to-day delivery across both schemes.
• Provide visible leadership to the on-site teams, supporting performance, wellbeing, development and a positive working environment.
• Assist with recruitment, induction, training and development in line with company policies and procedures.
• Coordinate closely with centralised support teams to deliver consistent customer service and resident engagement initiatives.
• Help establish and maintain productive local relationships and partnerships.
• Support sustainability initiatives aligned with Berkeley’s Vision 2030 Strategy, including effective void utility management.
• Assist with routine apartment visits, lease compliance follow-up and the identification of maintenance concerns.
• Monitor unit turns against required service levels and escal…
• Maintain close liaison with estate management teams on the operation of the wider developments.
• Work flexibly across both schemes to maintain consistent standards and operational cover.

Finance

• Support the General Manager with monitoring the operating budgets and scheme performance.
• Contribute to regular performance reviews with maintenance, marketing and leasing teams, identifying actions and improvements.
• Monitor rent collection and support the arrears process, escalating concerns in line with agreed procedures.
• Maintain accurate operational records and provide clear updates on risks, actions and service performance.

Health and Safety

• Work with the General Manager and H&S and Compliance Manager to support compliance with current statutory requirements.
• Oversee the daily coordination of reactive maintenance and ensure jobs are directed to the appropriate team.
• Follow health and safety policies and procedures and help ensure contractors comply with relevant safe systems of work.
• Carry out regular building inspections, recording and escalating health, safety or security concerns.
• Support local licensing and documentation requirements, ensuring records remain complete and up to date.

Leasing and Marketing