Assistant General Manager

Welcome Break; Greater London; On-site; GBP 41,328,000 - 46,838,000; Full time

Benefits offered by this job

On-shift meal allowance

Discounts at Welcome Break sites

Free onsite parking

Cycle to work scheme

Career progression from Supervisor to

Job summary

Welcome Break is seeking a Head Housekeeper to lead our housekeeping team across Welcome Break sites in the Greater London area. You will ensure clean, fresh rooms and public areas while maintaining high standards and safety for guests.

You’ll manage staff, train supervisors, report maintenance issues, and uphold safety policies. The role offers an immediate start, flexible shifts, and generous employee discounts alongside career progression opportunities within Welcome Break.

Qualifications

• Experience in hotels as a housekeeping supervisor or Head Housekeeper
• Strong leadership and motivational skills
• Passion for exceptional customer service
• Ability to train and supervise housekeepers and supervisors

Responsibilities

• Lead the housekeeping team to deliver clean, fresh rooms and public areas to guests
• Maintain high cleaning standards and report any damages or safety concerns
• Support team with hands-on tasks and lead by example
• Monitor stock levels for cleaning products and linen and ensure safety policies are followed

Skills

Team leadership

Customer service focus

Training staff

Safety compliance

Reporting & admin

Job description

London Gateway, Edgware, Barne, United Kingdom, NW7 3HU

Job ID: 129841

Pay up to £14.79 per hour + £10 on shift meal allowance, saving you over £2000 per year!

Fantastic benefits & rewarding discounts, free parking across all Welcome Break locations & great career opportunities

As a Head Housekeeper, you'll lead your housekeeping team to ensure we deliver clean, fresh rooms to our guests, by maintaining high cleaning standards, providing spotless rooms and public areas. You'll work alongside your team, helping with tasks like making beds and cleaning bathrooms when needed, reporting any damage, and ensuring everyone’s safety.

It's a fast-paced, enjoyable, and rewarding role, and in return for giving our guests great experiences, we’ll support you on your career journey.

What you’ll get as a Head Housekeeper:

• Up to £14.79 per hour + £10 on shift meal allowance, saving you over £2000 a year!
• Immediate start available + flexible shifts that suit your lifestyle
• Employee discounts (50% off KFC, BK, Starbucks and Taco Bell to name a few on Welcome Break sites nationwide)
• My Welcome Break discounts - savings at hundreds of retailers
• Incentive Schemes
• Career progression from Supervisor to Management through brilliant training programmes
• Holiday entitlement that increases with service
• Cycle to work scheme
• Free onsite parking
• Uniform provided - of course!

A Welcome Break hotel Head Housekeeper would ideally:

• Have some prior experience working in hotels, as a housekeeping supervisor or a Head Housekeeper
• A good leader and motivator who can inspire others
• Fanatical about delivering exceptional customer service
• Ready to roll your sleeves up and lead by example
• Train housekeepers & Supervisors on cleaning and maintenance tasks according to company standards
• Inspect rooms and common areas, including stairways and lounge areas, for cleanliness
• Report and follow up on maintenance issues and damages
• Monitor and replenish cleaning products stock, linen stock and rejects.
• Ensure compliance with safety and sanitation policies in all areas

Are you a warm, welcoming individual? Ready to become part of a dedicated hotel team and grow your career? If this resonates with you, you might be the perfect fit as a Head Housekeeper.

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.