Assistant General Manager

UNTIL; England; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Annual leave increasing with service

Additional day off for birthday

Access to wellness resources

Job summary

A leading wellness brand in the UK is seeking a Mid-Senior Level Manager to oversee operations at their Marylebone location. The role involves team leadership, enhancing customer service, and driving commercial success within a supportive culture. Ideal candidates must have prior experience in health and wellness or similar sectors, with strong organizational skills and a dedication to outstanding service. The position offers a full-time contract with significant growth opportunities within an innovative environment.

Qualifications

• Proven experience in a similar role in Health & Wellness, coworking, or a members club.
• Passion for delivering exceptional customer service.
• Strong organizational skills with ability to manage multiple projects.
• Growth mindset and adaptability in a startup environment.
• Team leadership experience and the ability to inspire and develop others.
• Organised doer who can juggle multiple projects and deadlines.

Responsibilities

• Build and develop an efficient on-site team that embodies brand culture.
• Support General Manager with recruitment efforts.
• Create a best-in-class service model for members.
• Develop an onsite operating model delivering best-in-class service.
• Implement processes and systems to improve efficiency and compliance.
• Drive commercial projects including events and growth services.
• Ensure health, safety and regulatory compliance.

Skills

Customer service excellence

Team leadership

Organizational skills

Commercial awareness

Adaptability

Growth mindset

Startup experience

Mulit-hat capability

Job description

This range is provided by UNTIL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from UNTIL

We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference—health and wellness practitioners.

UNTIL is the home of growth—for the best health and wellness professionals and for exceptional talent. We’re passionate about helping people progress in their careers, providing them with opportunities, support, and exposure to the right experiences. For practitioners, we’re more than real estate—we’re access to the tools, community, and support they need to grow, scale, and thrive in their business.

With three central London clubs - Soho, Liverpool Street, and Marylebone - and a new club opening in Canary Wharf in March of this year, we’re redefining the wellness category by building a community where practitioners and team members can unlock their potential, collaborate, and grow.

ABOUT THE ROLE

The purpose of this role is to bring to life and create an operation, team and culture that delivers on our member proposition and our behaviours whilst building a market leading guest experience. The AGM is responsible for creating a strong brand name through inspiring and supportive leadership by working closely with the General Manager.

This role is based in our Marylebone club. It's a critical role as it's one of the main drivers of delivering the best service possible. Whilst leading the creating and executing of all the higher value elements of the proposition, you also need to focus on networking and community, personal and team development to deliver a commercially healthy site. It will require you to work closely with the Community & Events Lead and the Sales team to ensure new members are onboarded properly and set up to be high value and actively contributing to the community.

Responsibilities

• Building and developing an efficient and effective on‑site team that embodies the culture and personality of the brand
• Helping GM with recruitment
• Team development
• Running the site in the absence of the General Manager
• Creating and evolving an onsite operating model that consistently delivers a best‑in‑class service to members across both member services and guest experience
• Process and systems implementation
• Efficiency and execution excellence
• Health & safety, regulatory compliance
• Supporting the management of commercial performance of the site to drive strong contribution to the group
• Utilising rooms tracked
• Driving commercial projects such as event hire and growth services

This will entail:

• Supporting the recruitment and training process of new staff, continually reviewing their delivery to ensure excellence across member and guest experience
• Developing your own leadership skills and acting as a role model for the team
• Creating a culture of personal growth and aligned to our behaviours
• Covering reception during periods of sickness or absence
• Managing the commercial performance of the site to drive strong contribution to the group
• Ensuring strong member retention and demand whilst upselling other benefits
• Driving community to achieve targeted utilisation rates across the space
• Processing feedback and requests to improve member experience
• Managing the day‑to‑day operational running of the site

WHAT WE’RE LOOKING FOR

• Experience working within a similar role, ideally within Health & Wellness, coworking or a members club
• A real passion for delivering high‑end customer service, going above and beyond to create memorable experience
• Excellent commercially and operationally — you will have a good grasp of how to drive commercial success as well as ensuring all daily operations are managed.
• Growth Mindset: You’re adaptable, resourceful, and excited to wear multiple hats in a startup environment.
• Energised by Fast‑Paced Environments: You thrive in a dynamic setting and ideally bring prior startup experience.
• Team Player: You’re eager to collaborate and build strong relationships with team members and external partners.
• Organised Doer: Exceptional organisational skills with the ability to juggle multiple projects and deadlines.
• Passion for Wellness: You care deeply about health and wellness and want to contribute to a brand that’s redefining the industry.

WHAT WE OFFER

• A collaborative and supportive work environment with opportunities to grow your career as part of our home of growth, where you’ll develop faster than anywhere else.
• The chance to play a key role in shaping the future of an innovative and growing wellness brand.
• Access to UNTIL’s state‑of‑the‑art facilities and wellness resources.
• Vitality Health insurance
• Member credits redeemable against our practitioners’ health and wellness services
• 25 days annual leave increasing by 1 day for every complete year of service (up to a maximum of 30 days)
• Additional day off for your birthday

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Customer Service

Industries: Hospitality