Assistant General Manager

SSP Food Travel Experts; City Of London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading food travel company in London is seeking an inspirational Assistant General Manager for Starbucks. This role offers a competitive salary up to £32,000 p.a., with benefits such as discounts, flexible working, and management bonuses. You will support exceptional customer service and operational excellence while mentoring your team. Join us and make a positive impact every day!

Benefits

Colleague discount - up to 50%

75% colleague discount when on shift

Friends & Family discount 20%

Management bonus scheme

Access to digital GPs

Wellbeing support

Apprenticeships and ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Proven experience in a leadership role within a fast-paced environment.
• Passion for delivering exceptional customer service.
• Ability to train and mentor team members.

Responsibilities

• Support the General Manager in daily operations.
• Inspire the team to deliver outstanding service.
• Ensure brand standards of quality and safety.

Skills

Strong leadership

Customer service excellence

Effective communication

Adaptability

Job description

Assistant General Manager – Starbucks @ Victoria Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As Assistant General Manager, you'll be rewarded with a competitive salary of up to £32,000 p.a. and enjoy:

• Colleague discount - up to 50%
• 75% colleague discount when on shift
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team at Starbucks. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

As Assistant General Manager you’ll:

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!