Assistant General Manager

IBIS STYLES; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking an enthusiastic Assistant General Manager in Edinburgh. The successful candidate will oversee daily operations, enhance guest experiences, and drive performance, collaborating with leadership to implement strategic plans for success. This is an exciting opportunity to showcase your leadership skills and passion for hospitality.

Qualifications

• Proven experience as an Assistant General Manager or similar in hospitality.
• Strong understanding of hotel operations and financial management.
• Ability to motivate and develop staff while ensuring guest satisfaction.

Responsibilities

• Oversee daily hotel operations and ensure exceptional guest experiences.
• Lead department heads to maintain high service standards and achieve performance goals.
• Analyze financial reports and implement cost-control measures.

Skills

Leadership

Team Management

Communication

Problem Solving

Financial Acumen

Customer Service

Organizational Skills

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Hotel Management Software

Microsoft Office Suite

PMS Systems

Job description

We are seeking an enthusiastic and experienced Assistant General Manager to join our team in Edinburgh, United Kingdom. As a key member of our leadership team, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving overall business performance.

• Collaborate with the General Manager to develop and implement strategic plans for improving hotel operations and guest satisfaction
• Lead and inspire department heads and staff members to maintain high service standards and achieve performance goals
• Oversee daily hotel operations, including front office, housekeeping, food and beverage, and maintenance departments
• Analyze financial reports, manage budgets, and implement cost-control measures to maximize profitability
• Demonstrate a strong and genuine passion for sustainability
• Possess a solid background in Food and Beverage (F&B), enabling effective liaison and collaboration for business development opportunities
• Resolve guest complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction
• Conduct regular inspections of hotel facilities to maintain quality standards and identify areas for improvement
• Develop and implement training programs to enhance staff skills and promote a culture of excellence
• Ensure compliance with all relevant health, safety, and security regulations
• Represent the hotel at industry events and build relationships with key stakeholders in the local community
• Stay informed about industry trends and implement innovative practices to maintain a competitive edge

Qualifications

• Proven experience as an Assistant General Manager or in a similar leadership role within the hospitality industry
• Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management
• Excellent leadership and team management skills, with the ability to motivate and develop staff
• Outstanding communication and interpersonal skills, focused on building strong guest relationships
• Demonstrated ability to make decisive decisions and solve problems effectively
• Strong financial acumen, including experience in budgeting and cost control
• Proficiency in hotel management software and Microsoft Office Suite
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Passion for delivering exceptional guest experiences and driving customer satisfaction
• Strong organizational skills with the ability to multitask and prioritize effectively
• Knowledge of industry trends and best practices in hotel management

Additional Information

• Experience in hotel front office and/or reservations roles
• Strong admin and organizational skills; detail-focused
• Comfortable working with PMS systems and Excel/Google Sheets
• Good understanding of hotel revenue and reservations processes
• Proactive, reliable, and calm under pressure
• Able to work flexible shifts including weekends when needed