Assistant General Manager

Knekt Hub Ltd; Burford; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading hospitality operation in the Cotswolds seeks an experienced Assistant Manager to ensure high customer service standards and oversee daily operations. You will play a key role in team leadership, guest experiences, and operational improvements while enjoying various employee perks.

Benefits

Staff discounts across food, beverage, and retail

One paid volunteering day per year

Access to private medical insurance (subsidised)

Employer pension contribution of up to 4.5%

Life assurance cover (up to 1x annual salary)

24/7 mental health and wellbeing support

Qualifications

• Previous experience in hospitality management or supervisory role.
• Strong leadership skills and hands-on approach.
• Excellent decision-making skills in fast-paced environments.

Responsibilities

• Oversee daily service operations to ensure exceptional guest experiences.
• Lead and motivate front-of-house team for smooth service.
• Handle cash transactions and maintain communication with General Manager.

Skills

Leadership

Customer Service

Problem Solving

Job description

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Assistant Manager – Cotswolds Pub & Fine Dining Restaurant
Location: Asthall, Oxfordshire
Salary: £38,950 per annum + Tronc
Hours: Full-time, 48 hours per week (including weekends)

About the Role

We are seeking a passionate and experienced Assistant Manager to join a beautiful, countryside pub with a fine dining restaurant located in the heart of the Cotswolds.

This is an exciting opportunity to be part of a fast-paced, evolving hospitality operation where no two days are the same. You’ll play a key role in supporting the day-to-day running of multiple departments, working closely with the senior team to uphold exceptional standards and deliver a memorable guest experience.

Key Responsibilities

Oversee daily service operations, ensuring exceptional and consistent guest experiences across all departments.

Act as a welcoming and professional host for both guests and residents.

Lead and motivate the front-of-house team to deliver smooth, high-quality service throughout all shifts.

Support the restaurant, pub, and garden setup each day—ensuring cleanliness, stock replenishment, and attention to detail.

Be fully knowledgeable of food and beverage menus, confidently recommend dishes and drinks, and provide accurate allergen information.

Maximise revenue through efficient table management and upselling opportunities.

Collaborate with the kitchen and bar teams to develop and improve food and beverage offerings.

Work in partnership with other departments (housekeeping, admin, kitchen, bar) to ensure seamless operations and a cohesive guest journey.

Maintain up-to-date staffing plans and schedules, ensuring the business is appropriately resourced at all times.

Support with team recruitment, absence management, and performance reviews.

Oversee cash handling, daily banking, and accurate financial transactions.

Maintain strong communication with the General Manager and report on key operational updates.

Ensure all health and safety standards are upheld and any concerns are escalated appropriately.

What We’re Looking For

Previous experience in a hospitality management or supervisory role, ideally within a premium pub or restaurant setting.

Strong leadership skills and a hands-on approach to team management.

Passion for delivering excellent customer service with a warm, engaging manner.

Sound understanding of front-of-house operations, stock control, and licensing requirements.

Financial awareness, with the ability to support profitability and control costs.

Calm, proactive problem-solver with excellent decision-making skills in a fast-paced environment.

Staff discounts across food, beverage, and retail

One paid volunteering day per year with a charity of your choice

Access to private medical insurance (subsidised)

Employer pension contribution of up to 4.5%

Life assurance cover (up to 1x annual salary)

24/7 mental health and wellbeing support via Employee Assistance Programme

If you're looking for a leadership role in a beautiful setting with a strong food and service focus, this could be the perfect opportunity to step into a rewarding and varied position.