Assistant Front Office Manager - Holiday Inn Coventry

Valor Hospitality Careers UK; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality employer in the United Kingdom is seeking an Assistant Front Office Manager to ensure exceptional guest experiences. The role includes leading the front office team, monitoring guest satisfaction, and setting departmental targets. Ideal candidates have a successful track record in hospitality and strong leadership skills. This position offers competitive pay and benefits, including discounts, wellness programs, and career development opportunities.

Benefits

Exclusive discounts for friends and family

Discounted hotel stays

50% dining discount

Free meals while on duty

Access to wellness activities

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Internal development programmes

Monthly and annual team member awards

Qualifications

• Proven track record in a supervisory or reception manager role.
• Ability to lead with purpose and vision.
• Innovative and reactive to diverse situations.

Responsibilities

• Lead the front office team and set targets for guest satisfaction.
• Monitor guest satisfaction and departmental objectives.
• Build a high performing team.

Skills

Driving standards

Delivering guest experience

Leadership

Commercial expertise

Team building

Job description

We are looking for an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Assistant Front Office Manager will be responsible for the Front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

Benefits

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.