Assistant Front Office Manager - Harrogate. Job in Harrogate Education & Training Jobs

Grantley Hall; Harrogate; On-site; GBP 33,000 - 40,000; Full time

Job summary

Grantley Hall, un hôtel 5 étoiles situé dans la magnifique campagne du Yorkshire, recherche un Assistant Front Office Manager passionné pour rejoindre son équipe. Ce poste de gestion clé implique de s'assurer que chaque invité vit une expérience exceptionnelle, en dirigeant une équipe et en maintenant des normes de service élevées.

Benefits

Tips typically over £200 per month

Complimentary meals whilst on duty

Refer a Friend bonus

Complimentary state of the art onsite gym

31 days annual leave

Professional development opportunities

Discount on Grantley Hall's Restaurants

Discounted stays at Grantley Hall

Qualifications

• Expérience de gestion d'équipe large dans le secteur de l'hôtellerie.
• Excellentes compétences en communication verbale et écrite.
• Capacité démontrée à maintenir un service client de haut niveau.

Responsibilities

• Liaison avec les différents départements pour assurer une expérience client fluide.
• Gestion des conflits et des problèmes de clients pour garantir leur satisfaction.
• Formation et évaluation des membres de l'équipe.

Skills

Customer Service

Communication

Team Management

Initiative

Tools

PMS

Opera V5

Job description

ASSISTANT FRONT OFFICE MANAGER - Harrogate

ASSISTANT FRONT OFFICE MANAGER

Full Time

33,500 plus monthly service charge, typically 2,400 annually

37.5 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
Maintain good working relationships with colleagues and all other departments
Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests' issues that may occur
Carry out Reception and Night Porter shifts when required to and assist during peak periods
Provide training for the team and to assist in team reviews/appraisals and PDPs
Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.

Key Skills, Qualities & Experience

Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
A high level of confidentiality
Full, clean driving licence due to our insurance policies is desirable
Ability to meet deadlines and work under pressure
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Detail orientated and drives standards
Confident, self-motivated and present a professional persona in all circumstances
Hands on approach to work, always being productive and looking to improve
Well presented, adhering to Grantley Hall's grooming standards at all times
Experience of managing a large team within the hospitality industry
To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan